Client Experience Agent

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 80,000 - 112,000; Full time

Benefits offered by this job

International team

24 annual leave days

Annual flight home

Life insurance plan

Medical insurance plan

Staff events and team building

Job summary

IFZA Dubai is hiring a Client Experience Agent – Call Center to be the first contact for clients and partners in the UAE. The role focuses on delivering superior client experiences, answering inquiries, and supporting daily call center operations with professional communication.

The ideal candidate has at least 2 years of UAE call center experience, strong English skills, excellent interpersonal abilities, and the capacity to multitask while maintaining confidentiality and accuracy in CRM

Qualifications

• Minimum 2 years’ experience in a UAE call center or similar role.
• Full English proficiency is required; additional languages are a plus.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Act as first point of contact with clients to establish a strong first impression.
• Support the smooth running of the IFZA Call Center and deliver high-quality client experiences.
• Answer and route all incoming calls professionally and timely.

Skills

English proficiency

Interpersonal skills

Customer focus

Time management

Active listening

Problem solving

CRM familiarity

Tools

MS Office

CRM systems

Job description

About Us

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Description

Job Overview

The role of a Client Experience Agent – Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.

Main Responsibilities

Acting as a first point of contact Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level Answering and distributing all incoming calls in a timely and professional manner Delivering a positive and timely response to client enquiries Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients Maintaining confidentiality of client data ensuring no sensitive information is disclosed Keep records of all calls in Call Center CRM in a comprehensible way Meet individual and team qualitative and quantitative targets Building and maintaining effective working relationships whilst promoting the company culture and values Performing other job-related duties as assigned by Management

Requirements

Minimum of 2 years’ experience as a Call Center agent or similar role in the UAEFull English proficiency is required Additional spoken languages are an advantage Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette Customer-focused and adaptability to different personality types Ability to multi-task, set priorities, and manage time effectively Excellent active listening and problem-solving skills Intermediate compute r literacy is required e.g., MS Office Familiarity with CRM systems and practices

Benefits

• International team (over 50 nationalities)
• 24 annual leave days
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)
• Invitations to participate in various company functions, staff events, and department team building events
• Opportunities to learn, develop and grow with the organization
• Being part of a motivated team and Moving-Forward-Company-Culture