Sales Coordinator

IFZA Dubai; Dubai; On-site; AED 72,000 - 108,000; Full time

Benefits offered by this job

Annual flight home

Life insurance

Medical insurance

24 days annual leave

Career development

Job summary

IFZA Dubai is seeking a Sales Coordinator to manage leads from the website, calls, ads, WhatsApp, and referrals. The role involves pre-qualifying leads via cold calling and email follow-ups, with coordination across the sales team during meetings and client visits as needed.

Ideal candidates will have strong English, CRM familiarity, and proficiency with MS Office. You will engage in CRM activities, generate reports, and stay updated on industry regulations, while supporting cross-functional

Qualifications

• Full English proficiency required.
• Solid computer literacy (MS Office).
• Working knowledge of CRM platforms, Outlook.

Responsibilities

• Pre-qualify leads from multiple sources via calls and emails.
• Follow up on cold/warm leads and assign to relevant teams.
• Perform daily cold calling and email outreach (bulk: 50+ calls).
• Maintain CRM records and generate reports as required.
• Coordinate with marketing, finance, sales support and operations.

Skills

English proficiency

CRM knowledge

MS Office

Email communication

Telephone etiquette

Customer service

Cold calling

Tools

CRM platforms

Outlook

Job description

Dubai, United Arab Emirates | Posted on 17/08/2026

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Description

The role of the Sales Coordinator revolves around lead management. Thecandidate will handle leads generated from multiple sources such as the IFZAwebsite, phone calls, Google Ads, WhatsApp, social media, seminars, and referrals.

The ideal candidate will be required to pre-qualify new and existing leads through cold calling and email follow-ups. The process is done from the office via telephone, email and in person during meetings and visits if necessary.

candidate will liaise with the team manager and sales controller for seamless coordination.

Responsibilities

• Pre-qualifying and coordinating with the sales controller to handle new leads.
• Following up on existing cold/warm leads
• Cold calling/emailing old existing leads to check their continued interest andassigning them to CEM from the direct team
• Engaging in all CRM activities, staying updated on its features to maximizesystem benefits
• Generating reports as required
• Liaising closely with marketing, finance, sales support, and operations to keepclients updated
• Attending weekly sales meetings
• Attending key meetings and appraisals with the director of client relations
• Undertaking training and development activities as needed
• Staying informed about any changes or updates to laws and regulations
• Performing other assigned job-related duties as directed by management
• Following up on closed lost deals/ pending payments.

Requirements

• Full English proficiency is required.
• Intermediate computer literacy is required e.g: MS Office.
• Working knowledge of CRM platforms, Outlook.
• Exceptional email communication and interpersonal skills, and telephoneetiquette.
• Previous experience working in diverse organizations.
• Proven experience in customer support and client engagement.
• Cold calling experience – daily more than 50 calls.
• Background in customer service.
• Industry knowledge is a plus.

As an IFZA employee, you can expect:

• 24 working days as annual leave
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)
• Opportunities to learn, develop and grow with the organization