Renewals Consultant

IFZA Dubai; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Annual leave

Flight allowance

Life insurance

Medical insurance

Team events

Training & development

Job summary

IFZA Dubai is seeking a Renewals Consultant to manage license renewals for our professional partners and administrative teams. The role involves meetings with partners, addressing objections, and notifying clients of renewal dates in a timely manner.

You will conduct formal face-to-face meetings, handle escalations, negotiate terms, and analyze data to improve partner conversion rates. A multinational team environment and solid English proficiency are part of the daily work life.

Qualifications

• Proficient in English; other languages are advantageous.
• Intermediate MS Office skills.
• Confident in phone and in-person communications.
• Self-motivated with a strong work ethic.

Responsibilities

• Notify clients of renewal dates and statuses with accuracy and timeliness.
• Handle escalations from the administrative team and provide effective solutions.
• Negotiate terms with professional partners to achieve optimal outcomes.
• Analyze data to identify trends and improve partner conversion rates.
• Manage the CRM to track renewals and relationships across portfolios.
• Respond promptly to client emails and inquiries across scenarios.

Skills

Client communication

Negotiation

Data analysis

English proficiency

Time management

Tools

MS Office

CRM software

Job description

Dubai, United Arab Emirates

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Description

TheRenewals Consultant actively manages the process of license renewals for IFZA’sprofessional partners and administrative teams. This will include meeting withpartners, finding solutions to objections or issues, and notifying clients oflicense statuses and renewal dates. The role requires conducting formalface-to-face meetings and following up with all partners and entities in atimely manner and in line with organizational standards and timelines.

Responsibilities

• Client and PartnerCommunication: Notify clients and professional partners of upcoming renewaldates, ensuring adherence to organizational timeframes and guidelines.
  
• Escalation Management:Handle complex cases escalated from the administrative team, providingeffective solutions for unique scenarios.
  
• Negotiation: Negotiatevarious matters with professional partners, aiming for optimal outcomes for allparties involved.
  
• Data Analysis:Accurately analyze data to identify trends and develop action plans to improvethe conversion rates of professional partners.
  
• CRM Management:Regularly monitor and update the CRM system to manage a portfolio effectively.
  
• Client Support:Respond promptly to client emails and queries, addressing a wide range ofscenarios faced by licensees.
  
• Face-to-Face Meetings:Conduct regular in-person meetings with clients to maintain strongrelationships.
  
• Partner Relations:Maintain ongoing relationships with professional partners, including preparingreports, hosting meetings, and conducting training sessions.
  
• Additional Duties:Perform other job-related tasks as assigned by Management.
  

Requirements

• Full proficiency in English; additional languages are advantageous.
  
• Intermediate computer literacy, including proficiency in MS Office.
  
• Confident personality with the ability to communicate effectively on phone calls andduring face-to-face meetings.
  
• Self-motivated and accountable with a strong work ethic and a proven track record ofexceptional performance.
  
• Industry knowledge related to licensing, amendments, cancellations, and immigrationprocesses is advantageous but not mandatory
  
• International team (over 50 nationalities)
  
• 24 annual leave days
  
• Annual flight home
  
• Life insurance plan
  
• Medical insurance plan (with the option to upgrade)
  
• Invitations to participate in various company functions, staff events, and department team building events
  
• Opportunities to learn, develop and grow with the organization
  
• Being part of a motivated team and Moving-Forward-Company-Culture