Client Experience Agent - Reception

IFZA; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

International team

24 annual leave days

Annual flight home

Life insurance plan

Medical insurance plan

Company functions and team events

Learning and development opportunities

Moving-Forward-Company-Culture

Job summary

IFZA invites applications for a Client Experience Agent – Reception to be the welcoming first point of contact and a trusted link between the Finance Department, Reception, and clients. The role demands a proactive, detail-oriented, and customer-driven attitude under pressure in a fast-paced setting.

The candidate should demonstrate excellent English communication skills, interpersonal abilities, and professionalism in all client interactions, with a focus on maintaining confidentiality and

Qualifications

• Excellent verbal and written communication skills in English; additional languages are a plus.
• Excellent communication and interpersonal skills; knowledge of telephone etiquette.
• Customer focus and adaptability to different personality types.
• Active listening and problem-solving skills.
• Intermediate computer literacy; e.g., MS Office.

Responsibilities

• Acting as first point of contact at IFZA Reception for Professional Partners, Clients, and visitors.
• Supporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest level.
• Maintaining excellent knowledge of IFZA’s products and services to efficiently address any queries or concerns from Professional Partners and Clients.
• Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary.
• Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures.
• Maintaining confidentiality of client data ensuring no sensitive information is disclosed.
• Preparing, coordinating, and tracking both internal and external document shipments.
• Maintaining professional image and high standards of grooming.
• Building and maintaining effective working relationships whilst promoting the company culture and values.
• Performing other job-related duties as assigned by Management.

Skills

Verbal communication

Written communication

Interpersonal skills

Telephone etiquette

Customer focus

Active listening

Tools

MS Office

Job description

Job Overview

The role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.

Main Responsibilities

• Acting as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors


• Supporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest level


• Maintaining excellent knowledge of IFZA’s products and services to efficiently address any queries or concerns from Professional Partners and Clients


• Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary


• Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures


• Maintaining confidentiality of client data ensuring no sensitive information is disclosed


• Preparing, coordinating, and tracking both internal and external document shipments


• Maintaining professional image and high standards of grooming


• Building and maintaining effective working relationships whilst promoting the company culture and values


• Performing other job-related duties as assigned by Management

Requirements

• ExcellentverbalandwrittencommunicationskillsinEnglish,knowledgeofadditionalforeignlanguagewillbeanadvantage


• Excellentcommunicationandinterpersonalskills,knowledgeoftelephoneetiquette


• Customerfocusandadaptabilitytodifferentpersonalitytypes


• Excellentactivelisteningandproblem-solvingskills


• Intermediatecomputerliteracyisrequirede.g.,MSOffice

Benefits

• International team (over 50 nationalities)


• 24 annual leave days


• Annual flight home


• Life insurance plan


• Medical insurance plan (with the option to upgrade at your own cost)


• Invitations to participate in various company functions, staff events, and department team building events


• Opportunities to learn, develop and grow with the organization


• Being part of a motivated team and Moving-Forward-Company-Culture