Client Experience Specialist (Call Center)

IFZA Dubai; Dubai; On-site; AED 48,000 - 68,000; Full time

Benefits offered by this job

International team

24 annual leave days

Annual flight home

Life insurance plan

Medical insurance plan (with option to

Invitations to participate in various

Job summary

IFZA Dubai is seeking a Client Experience Agent – Call Center to be the first point of contact and uphold a strong, positive first impression. You will handle incoming calls, deliver timely responses, and maintain confidential client data while promoting IFZA’s services.

The role requires at least 2 years in a UAE call center or similar environment, full English proficiency, and good communication, multitasking, and CRM skills.

Qualifications

• 2+ years of experience in a Call Center or similar role in the UAE
• Excellent verbal and written English
• CRM familiarity and MS Office skills
• Customer-focused with strong interpersonal skills
• Ability to multi-task and manage time effectively
• Strong listening and problem-solving abilities

Responsibilities

• Acting as a first point of contact for clients
• Support the smooth operation of the IFZA Call Center
• Answer and distribute incoming calls promptly and professionally
• Provide timely, accurate responses to client inquiries
• Maintain confidentiality of client data
• Maintain records of calls in the Call Center CRM
• Meet personal and team qualitative and quantitative targets
• Promote IFZA’s products and services and company values

Job description

IFZA Dubai is seeking a Client Experience Agent – Call Center to be the first point of contact and uphold a strong, positive first impression. You will handle incoming calls, deliver timely responses, and maintain confidential client data while promoting IFZA’s services.

The role requires at least 2 years in a UAE call center or similar environment, full English proficiency, and good communication, multitasking, and CRM skills.