Client Experience Agent | Call Center Specialist

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 80,000 - 112,000; Full time

Benefits offered by this job

International team

24 annual leave days

Annual flight home

Life insurance plan

Medical insurance plan

Staff events and team building

Job summary

IFZA Dubai is hiring a Client Experience Agent – Call Center to be the first contact for clients and partners in the UAE. The role focuses on delivering superior client experiences, answering inquiries, and supporting daily call center operations with professional communication.

The ideal candidate has at least 2 years of UAE call center experience, strong English skills, excellent interpersonal abilities, and the capacity to multitask while maintaining confidentiality and accuracy in CRM

Qualifications

• Minimum 2 years’ experience in a UAE call center or similar role.
• Full English proficiency is required; additional languages are a plus.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Act as first point of contact with clients to establish a strong first impression.
• Support the smooth running of the IFZA Call Center and deliver high-quality client experiences.
• Answer and route all incoming calls professionally and timely.

Skills

English proficiency

Interpersonal skills

Customer focus

Time management

Active listening

Problem solving

CRM familiarity

Tools

MS Office

CRM systems

Job description

IFZA Dubai is hiring a Client Experience Agent – Call Center to be the first contact for clients and partners in the UAE. The role focuses on delivering superior client experiences, answering inquiries, and supporting daily call center operations with professional communication.

The ideal candidate has at least 2 years of UAE call center experience, strong English skills, excellent interpersonal abilities, and the capacity to multitask while maintaining confidentiality and accuracy in CRM