Client Experience Agent - Call Center

IFZA Dubai; Dubai; On-site; AED 48,000 - 68,000; Full time

Benefits offered by this job

International team

24 annual leave days

Annual flight home

Life insurance plan

Medical insurance plan (with option to

Invitations to participate in various

Job summary

IFZA Dubai is seeking a Client Experience Agent – Call Center to be the first point of contact and uphold a strong, positive first impression. You will handle incoming calls, deliver timely responses, and maintain confidential client data while promoting IFZA’s services.

The role requires at least 2 years in a UAE call center or similar environment, full English proficiency, and good communication, multitasking, and CRM skills.

Qualifications

• 2+ years of experience in a Call Center or similar role in the UAE
• Excellent verbal and written English
• CRM familiarity and MS Office skills
• Customer-focused with strong interpersonal skills
• Ability to multi-task and manage time effectively
• Strong listening and problem-solving abilities

Responsibilities

• Acting as a first point of contact for clients
• Support the smooth operation of the IFZA Call Center
• Answer and distribute incoming calls promptly and professionally
• Provide timely, accurate responses to client inquiries
• Maintain confidentiality of client data
• Maintain records of calls in the Call Center CRM
• Meet personal and team qualitative and quantitative targets
• Promote IFZA’s products and services and company values

Job description

Job Overview

The role of a Client Experience Agent – Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.

Job Description

The role of a Client Experience Agent – Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.

Main Responsibilities

• Acting as a first point of contact
• Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level
• Answering and distributing all incoming calls in a timely and professional manner
• Delivering a positive and timely response to client enquiries
• Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients
• Maintaining confidentiality of client data ensuring no sensitive information is disclosed
• Keep records of all calls in Call Center CRM in a comprehensible way
• Meet individual and team qualitative and quantitative targets
• Building and maintaining effective working relationships whilst promoting the company culture and values
• Performing other job-related duties as assigned by Management

Requirements

• Minimum of 2 years’ experience as a Call Center agent or similar role in the UAE
• Full English proficiency is required
• Additional spoken languages are an advantage
• Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette
• Customer-focused and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Excellent active listening and problem-solving skills
• Intermediate compute r literacy is required e.g., MS Office
• Familiarity with CRM systems and practices

Benefits

• International team (over 50 nationalities)
• 24 annual leave days
• Annual flight home
• Life insurance plan
• Medical insurance plan (with the option to upgrade at your own cost)
• Invitations to participate in various company functions, staff events, and department team building events
• Opportunities to learn, develop and grow with the organization
• Being part of a motivated team and Moving-Forward-Company-Culture

Job Details

Role Level: Associate

Work Type: Full-Time

Country: United Arab Emirates

City: Dubai

Company Website:

Job Function: Others

Company Industry/
Sector: Business Consulting and Services

About The Company

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