CID Administration Agent - Guest Visas

Atlantis; Dubai; On-site; AED 45,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Annual flights home

Life insurance

Incentive opportunities

F&B privileges

Discounts across Kerzner properties

Job summary

Atlantis The Palm is seeking a CID Administration Agent - Guest Visas in Dubai to manage visa-related tasks and coordinate approvals. The role requires Arabic fluency and strong customer service experience within hospitality.

You will maintain records, assist with guest requests, and support front services while upholding the resort's professional image. Ideal candidates have admin or visa-processing exposure, knowledge of Opera, and the ability to handle multiple requests in a fast-paced

Qualifications

• Arabic fluency (spoken, read and write) is essential.
• Strong English communication and guest-service background preferred.
• Experience in admin, visa processing, front office, or guest services is a plus.
• Proficient with standard business software and data entry.

Responsibilities

• Process administrative activities related to guest visas.
• Review information for completeness and accuracy.
• Record visa applications, updates, and approvals.
• Coordinate with stakeholders throughout the process.
• Improve processing time while ensuring compliance.
• Handle special requests and escalations appropriately.
• Respond professionally to guest and stakeholder inquiries.
• Maintain accurate electronic and physical records.
• Protect confidential personal and travel information.
• Communicate required actions in Arabic and English.
• Keep resort teams informed about progress and delays.
• Support smooth guest arrivals through efficient administration.
• Participate in cross-training across hotel departments.
• Contribute to continuous improvement of workflows.

Skills

Guest-visa administration

CID documentation

Visa-status tracking

Approval coordination

Arabic language

English communication

Opera

Data entry

Records management

Document verification

Confidential handling

Front Services support

Guest communication

Stakeholder coordination

Request evaluation

Problem resolution

Process monitoring

Administrative planning

Attention to detail

Cross-training

Tools

Opera

Job description

CID Administration Agent - Guest Visas Job Snapshot Role: CID Administration Agent - Guest Visas Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customs-Immigration Experience: Relevant administration or guest-service experience preferred Job Type: Full-time Position Overview The CID Administration Agent - Guest Visas position in Dubai, United Arab Emirates, is a specialized guest-support opportunity within the Hospitality industry. Atlantis The Palm seeks an Arabic-speaking administrator to process visa-related activities, coordinate special requests, resolve approval issues, and maintain accurate records while representing the resort professionally.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Customs-Immigration Salary: AED 4000-7000 per month Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time Role Context Supporting Front Services, the CID Administration Agent coordinates activities connected with guest visas and related approvals. The role balances administrative accuracy, regulatory awareness, efficient processing, and responsive customer service to reduce delays for guests and internal stakeholders.

Key Responsibilities

• Process administrative activities associated with guest visas.
• Review submitted information for completeness and accuracy.
• Record visa applications, updates, requests, and approval statuses.
• Coordinate with relevant stakeholders throughout the application process.
• Optimize processing time while maintaining accuracy and compliance.
• Evaluate additional and special service requests.
• Respond to guest and stakeholder enquiries professionally.
• Troubleshoot problems arising during visa approval.
• Escalate complex or unresolved issues to the appropriate authority.
• Maintain accurate electronic and administrative records.
• Follow applicable procedures for guest information and documentation.
• Protect confidential personal and travel information.
• Monitor pending applications and complete timely follow-up.
• Communicate required actions clearly in Arabic and English.
• Keep relevant resort teams informed about progress and delays.
• Support a smooth guest arrival experience through reliable administration.
• Maintain Atlantis The Palm 's professional image in every interaction.
• Assist with other Front Services duties when required.
• Participate in cross-training across relevant hotel departments.
• Contribute to continuous improvement of administrative workflows.

Ideal Profile

• Fluency in spoken, read, and written Arabic is essential.
• Excellent written and verbal English communication skills.
• Previous administrative, visa-processing, Front Office, or guest-service experience is preferred.
• Computer literate and confident using everyday business applications.
• Basic knowledge of Opera is advantageous.
• Strong planning and organizational abilities.
• Exceptional attention to detail when handling personal information.
• Able to manage several requests in a fast-paced environment.
• Confident communicating with guests, colleagues, and external stakeholders.
• Service-oriented and committed to resolving problems efficiently.
• Professional, discreet, and dependable.
• Interested in cross-training and continuous skills development.
• Flexible regarding shifts, weekends, and public holidays.

Skills Set

• Guest-visa administration
• CID documentation
• Visa-status tracking
• Approval coordination
• Arabic language
• English communication
• Opera
• Data entry
• Records management
• Document verification
• Confidential information handlingFront Services support
• Guest communication
• Stakeholder coordination
• Request evaluation
• Problem resolution
• Process monitoring
• Administrative planning
• Attention to detail
• Cross-training

Why Join Us

• Atlantis provides a competitive tax-free salary in UAE Dirhams, comprehensive health insurance with dental coverage, annual flights home, life insurance, incentive opportunities, food and beverage privileges, and discounted rates across Kerzner properties.
• Cross-training, structured learning, internal progression, and international career mobility support continued professional development.

About the Company

Atlantis The Palm is an iconic luxury resort on Dubai 's Palm Jumeirah and part of Kerzner International. The property features 1544 rooms and suites, renowned dining, marine attractions, aquatic entertainment, and extensive guest services. More than 6000 colleagues from 129 nationalities support its complex operations and internationally recognized hospitality experience.