VIP Services Agent - Royal Majlis Lounge

Atlantis; Dubai; On-site; AED 45,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Annual flights

Life insurance

F&B privileges

Job summary

Atlantis The Palm in Dubai seeks a polished VIP Services Agent to manage arrivals and special requests at the Royal Majlis Lounge. You will greet high-profile guests, coordinate concierge services, and ensure flawless on-site experiences throughout the stay.

This role requires luxury hospitality experience, impeccable communication, and discretion. You will collaborate across Front Office, Concierge, Housekeeping, and F&B to deliver personalized recommendations and seamless departures.

Qualifications

• Previous experience in VIP services, guest relations, concierge, or a comparable hospitality role.
• Luxury hotel or resort experience is strongly preferred.
• Excellent verbal communication and interpersonal abilities.
• Discreet when assisting VIP and high-profile guests.
• Able to coordinate multiple requests in a fast-paced environment.

Responsibilities

• Welcome VIP guests with confidence, warmth, and discretion.
• Anticipate individual preferences and personalize the guest experience.
• Complete VIP check-in procedures accurately and efficiently.
• Escort arriving guests to the lounge, accommodation, or relevant resort venue.
• Provide a clear orientation covering resort facilities, services, and experiences.
• Respond to concierge enquiries and recommend dining, leisure, and entertainment options.
• Record, coordinate, and follow up on special guest requests.
• Liaise with Front Office, Concierge, Housekeeping, Food and Beverage, and other departments.
• Monitor guest satisfaction throughout the stay.
• Maintain knowledge of resort activities, hours, and promotions.
• Prepare the Royal Majlis Lounge for daily operations.
• Maintain the lounge's presentation, organization, and cleanliness.
• Protect guest privacy and handle personal information discreetly.
• Support smooth departure arrangements and farewell experiences.
• Maintain professional communication during busy operational periods.
• Build strong guest relationships without becoming intrusive.
• Follow resort service standards, operating procedures, and safety requirements.

Skills

VIP guest services

Guest relations

Concierge assistance

Guest check-in

Arrival coordination

Guest escorting

Resort orientation

Personalized service

Special-request management

Lounge operations

Cross-department coordination

Complaint resolution

Luxury hospitality standards

Guest privacy

Cultural awareness

Verbal communication

Multitasking

Attention to detail

Job description

Job Snapshot

VIP Services Agent - Royal Majlis Lounge

Role: VIP Services Agent - Royal Majlis Lounge

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Guest Services-Concierge

Experience: Previous luxury hospitality experience required

Job Type: Full-time

Position Overview

The VIP Services Agent - Royal Majlis Lounge position in Dubai, United Arab Emirates, is a personalized guest-service opportunity within the Hospitality industry. Atlantis The Palm seeks a polished and attentive professional to manage VIP arrivals, anticipate individual needs, coordinate special requests, and provide seamless assistance throughout each guest 's resort stay.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Hospitality
• Function: Guest Services-Concierge
• Salary: AED 4000-7000 per month Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Role Context

The VIP Services Agent represents the resort during important moments from arrival through departure. Based around the Royal Majlis Lounge, the role combines reception, check-in, escort, concierge assistance, resort orientation, and personalized request management for high-profile and discerning international guests.

Key Responsibilities

• Welcome VIP guests with confidence, warmth, and discretion.
• Anticipate individual preferences and personalize the guest experience.
• Complete VIP check-in procedures accurately and efficiently.
• Escort arriving guests to the lounge, accommodation, or relevant resort venue.
• Provide a clear orientation covering resort facilities, services, and experiences.
• Respond to concierge enquiries and recommend suitable dining, leisure, and entertainment options.
• Record, coordinate, and follow up on special guest requests.
• Liaise with Front Office, Concierge, Housekeeping, Food and Beverage, and other departments.
• Monitor guest satisfaction throughout the stay.
• Resolve routine concerns promptly and
• Maintain accurate knowledge of resort activities, operating hours, and promotions.
• Prepare the Royal Majlis Lounge for daily operations.
• Maintain the lounge 's presentation, organization, and cleanliness.
• Protect guest privacy and handle personal information discreetly.
• Support smooth departure arrangements and farewell experiences.
• Maintain professional communication during busy operational periods.
• Build strong guest relationships without becoming intrusive.
• Follow resort service standards, operating procedures, and safety requirements.

Ideal Profile

• Previous experience in VIP services, guest relations, concierge, or a comparable hospitality role.
• Luxury hotel or resort experience is strongly preferred.
• Excellent verbal communication and interpersonal abilities.
• Naturally attentive and able to anticipate guest requirements.
• Professional appearance and polished service manner.
• Discreet when assisting VIP and high-profile guests.
• Comfortable working with an international and culturally diverse clientele.
• Able to coordinate multiple requests in a fast-paced environment.
• Calm and resourceful when resolving unexpected guest concerns.
• Service-oriented with a genuine desire to exceed expectations.
• Flexible regarding shifts, evenings, weekends, and public holidays.
• Strong knowledge of luxury guest-service etiquette.

Skills Set

• VIP guest services
• Guest relations
• Concierge assistance
• Guest check-in
• Arrival coordination
• Guest escorting
• Resort orientation
• Personalized service
• Special-request management
• Lounge operations
• Cross-department coordination
• Complaint resolution
• Luxury hospitality standards
• Guest privacy
• Cultural awareness
• Verbal communication
• Multitasking
• Attention to detail

Why Join Us

Atlantis provides a competitive tax-free salary in UAE Dirhams, comprehensive medical insurance with dental coverage, annual flights home, life insurance, incentive opportunities, food and beverage privileges, and exclusive rates across Kerzner properties. Colleagues can also access professional training, wellbeing programs, global career mobility, and internal advancement opportunities.

About the Company

Atlantis The Palm is a flagship Dubai resort operated by Kerzner International. Situated on Palm Jumeirah, it brings together 1544 rooms and suites, acclaimed restaurants, aquatic attractions, marine experiences, and extensive leisure facilities. More than 6000 colleagues from 129 nationalities support its reputation for distinctive luxury hospitality and memorable guest service.