Channel Team Lead – UAE Nationals Only, Hub Delivery

Jobsatdubai; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

Jobsatdubai is hiring a Channel Team Lead to oversee operations and drive innovation within their delivery network in Dubai. This role involves managing teams, ensuring safety protocols, and enhancing logistics processes. Candidates must be UAE nationals with experience in team leadership and performance metrics.

The ideal candidate will direct daily operations, coach logistics staff, and participate in continuous improvement projects, contributing to the overall success of Hub network operations.

Qualifications

• UAE national with family book required.
• Experience with planning, performance metrics, and process improvement.
• Experience managing teams.

Responsibilities

• Support daily management of operational duties and deputize as needed.
• Prioritize and improve safety at the delivery station.
• Supervise logistics assistants and track operational KPIs.
• Interview candidates for associate roles.

Skills

Performance metrics

Team management

Process improvement

Logistics

Education

UAE national with family book

Job description

Channel Team Lead – UAE Nationals Only, Hub Delivery

DESCRIPTION

To help us maintain our high standards of service, we are seeking an experienced and accomplished Hub Channel Team Lead, to drive both innovation and execution in our busy Transportation network.

RESPONSIBILITIES

• First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Hub Account Managers, as and when required: you’ll step in on their behalf where necessary.
• You will be expected to prioritize and continually improve the safety at the delivery station.
• You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.
• You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.
• You will be expected to interview candidates for associate roles.
• You will be responsible for briefing and monitoring the workload of all associates. Therefore, you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed.
• Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.
• In addition to your day‑to‑day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks.
• Further to this, you’ll follow‑up on and resolve any process‑related issues as and when required.
• You are expected to flexibly work in different shifts and to do overtime when needed.
• Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call‑outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.

KEY JOB RESPONSIBILITIES

• Supervise the dispatch of shipments in the stations for Hub.
• Timely monitoring of the cost of Supply runs.
• Manage Metrics.
• Identify opportunities and areas of improvement with stores on the delivery process.
• Leverage maps to analyze the distribution of active stores and ADE Scouting.
• Dive deep on Store performance metrics.
• Participate in continuous improvement projects.
• Actively participate in meetings with station stakeholders to present program quality metrics.
• Work with Field Team members within your territory to improve operational aspects that impact the customer experience.
• Supervise the execution of Debrief, monitoring on road shipments.
• Management of capacity, performance analysis for volume balancing.
• Provide support to our partners in the delivery processes.

ABOUT THE TEAM

The Hub program is part of Amazon’s fast growing and always evolving rural and urban delivery program. We partner with customer‑obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in UAE, Egypt, Japan, Mexico, Spain and the US, while planning for global reach.

BASIC QUALIFICATIONS

• UAE national with family book
• Experience with planning, performance metrics, and process improvement
• Experience managing teams

PREFERRED QUALIFICATIONS

• Experience in logistics
• Experience with data analysis

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visithttps://amazon.jobs/content/en/how-we-hire/accommodationsfor more inform