Channel Team Lead, Hub Delivery (Fulfillment & Operations)

Amazon; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Amazon in Dubai is seeking a Channel Team Lead – Hub Delivery to oversee a team of Account Development Executives focused on onboarding and managing local retail partners within Amazon's Hub Delivery program. This leadership role blends field execution with strategic vision to ensure activation targets and high delivery standards are met.

The successful candidate will coach, problem-solve, and drive results, enabling the team to excel in a fast-paced, goal-oriented environment.

Qualifications

• Experience in data analysis.

Responsibilities

• Lead, mentor, and develop a team of ADEs, ensuring consistent execution of Amazon's Hub Delivery model.
• Provide hands-on coaching in prospecting, onboarding, and performance management.
• Foster a culture of accountability, commitment, and field excellence.
• Monitor team KPIs across operations, activation, and delivery quality.
• Identify systemic issues within territories and implement corrective action plans.
• Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality.
• Provide consolidated field insights to improve program design, partner experience, and scalability.

Skills

Experience in data analysis

Education

Bachelor's degree

Job description

Job ID: 10490058 | Q-Express Documents Transport

The Channel Team Lead – Hub Delivery will be responsible for overseeing and guiding a team of Account Development Executives (ADEs) tasked with onboarding, and managing local retail partners in Amazon's Hub Delivery program. This is a leadership role that combines field execution with strategic vision, ensuring that ADEs achieve activation, and performance targets while maintaining Amazon's high delivery standards. The Channel Lead will serve as coach, problem-solver, and results driver, enabling their team to succeed in a dynamic, goal-oriented environment.

Key Job Responsibilities

• Lead, mentor, and develop a team of ADEs, ensuring consistent execution of Amazon's Hub Delivery model
• Provide hands-on coaching in prospecting, onboarding, and performance management
• Foster a culture of accountability, commitment, and field excellence
• Monitor team KPIs across operations, activation, and delivery quality
• Identify systemic issues within territories and implement corrective action plans
• Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality
• Provide consolidated field insights to improve program design, partner experience, and scalability

Basic Qualifications

• Experience in data analysis

Preferred Qualifications

• Experience in operations management
• Bachelor's degree

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