Channel Team Lead, Hub Delivery

Amazon Inc.; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Amazon Inc. in Dubai is seeking a Channel Team Lead – Hub Delivery to oversee a team of Account Development Executives, drive activation of local retail partners, and ensure high delivery standards.

You will coach, monitor KPIs, and collaborate with Operations, Last Mile, and Program teams to resolve issues and scale the program. The role combines field execution with strategic leadership in a dynamic, target-driven environment, requiring strong communication and stakeholder management skills.

Qualifications

• 1+ years in a customer-facing environment, warehousing, logistics or manufacturing
• Experience mentoring and coaching field teams is a plus
• Strong communication and stakeholder management skills

Responsibilities

• Lead, mentor, and develop a team of ADEs, ensuring execution of Amazon's Hub Delivery model
• Provide hands-on coaching in prospecting, onboarding, and performance management
• Foster a culture of accountability, commitment, and field excellence
• Monitor team KPIs across operations, activation, and delivery quality

Skills

Leadership & coaching

Team management

Customer engagement

Strategy execution

Tools

Microsoft Office

Excel

Job description

Job ID: 10586224 | Q Express Documents Transport LLC - Dubai South Branch

The Channel Team Lead – Hub Delivery will be responsible for overseeing and guiding a team of Account Development Executives (ADEs) tasked with onboarding, and managing local retail partners in Amazon's Hub Delivery program. This is a leadership role that combines field execution with strategic vision, ensuring that ADEs achieve activation, and performance targets while maintaining Amazon's high delivery standards. The Channel Lead will serve as coach, problem-solver, and results driver, enabling their team to succeed in a dynamic, goal-oriented environment.

Key Job Responsibilities

• Lead, mentor, and develop a team of ADEs, ensuring consistent execution of Amazon's Hub Delivery model


• Provide hands-on coaching in prospecting, onboarding, and performance management


• Foster a culture of accountability, commitment, and field excellence


• Monitor team KPIs across operations, activation, and delivery quality


• Identify systemic issues within territories and implement corrective action plans


• Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality


• Provide consolidated field insights to improve program design, partner experience, and scalability

The Channel Team Lead – Hub Delivery will be responsible for overseeing and guiding a team of Account Development Executives (ADEs) tasked with onboarding, and managing local retail partners in Amazon's Hub Delivery program. This is a leadership role that combines field execution with strategic vision, ensuring that ADEs achieve activation, and performance targets while maintaining Amazon's high delivery standards. The Channel Lead will serve as coach, problem-solver, and results driver, enabling their team to succeed in a dynamic, goal-oriented environment.

Key Job Responsibilities

• Lead, mentor, and develop a team of ADEs, ensuring consistent execution of Amazon's Hub Delivery model


• Provide hands-on coaching in prospecting, onboarding, and performance management


• Foster a culture of accountability, commitment, and field excellence


• Monitor team KPIs across operations, activation, and delivery quality


• Identify systemic issues within territories and implement corrective action plans


• Partner with Operations, Last Mile, and Program teams to resolve systemic issues impacting delivery quality


• Provide consolidated field insights to improve program design, partner experience, and scalability

Basic Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience


• Experience with Microsoft Office products and applications


• Experience with Excel

Preferred Qualifications

• Experience in stakeholder and communication management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.