Change Specialist - Delivery Partner Programs

Amazon UAE; Dubai; On-site; AED 13,000 - 19,000; Full time

Job summary

Amazon UAE is seeking a Change Specialist to support the Delivery Partner Management program in Dubai. The role involves coordinating change requests, maintaining program controls, and ensuring timely implementation across DSP accounts.

You will help document, assess, and track changes through a structured framework. The ideal candidate has a bachelor’s degree and strong English communication skills, with experience in change management or program coordination.

Qualifications

• Bachelor's degree and fluency in English (written and spoken).
• Experience with change management, program coordination, project administration, logistics operations, or partner-facing programs is useful.
• Ability to manage multiple requests, deadlines, trackers, and stakeholder dependencies with attention to detail.

Responsibilities

• Execute activities within cross-functional change programs to meet timelines and quality requirements.
• Progress change requests through the pipeline from logging to approval and implementation.
• Ensure change requests are documented and recorded in tracking systems with data hygiene.
• Follow established governance, templates, and procedures for change management.
• Maintain visibility of open actions and coordinate with stakeholders across DSP accounts.

Skills

Change management support

Program coordination

SLA tracking

Risk escalation

Stakeholder coordination

Cross-functional collaboration

Data hygiene

Program trackers

Operational reporting

Timeline coordination

Education

Bachelor's degree

Tools

Asana

Job description

Change Specialist - Delivery Partner Programs Job Snapshot Role: Change Specialist - Delivery Partner Programs Location: Dubai, United Arab Emirates Industry: Logistics and Supply Chain Function: Program Management Experience: Relevant change or program coordination experience Job Type: Full-time Position Overview Change Specialist - Delivery Partner Programs in Dubai, United Arab Emirates is a Logistics and Supply Chain opportunity supporting Amazon 's Delivery Partner Management organization and its network of Delivery Service Partners. Amazon is hiring a structured and detail-oriented professional to coordinate change requests, maintain program controls, support implementation readiness, and help ensure operational changes are delivered accurately and on schedule across DSP accounts.

Job Details Country: United Arab Emirates City: Dubai Industry: Logistics and Supply Chain Function: Program Management Salary: 13000-19000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Change Specialist will support the controlled rollout of operational and program changes affecting Amazon 's Delivery Service Partners. The role provides day-to-day coordination across the change pipeline, helping ensure requests are properly documented, assessed, communicated, approved, and implemented according to established processes. Accurate execution is important because changes can affect multiple DSP businesses, operational teams, and customer delivery outcomes. By maintaining reliable trackers, monitoring implementation progress, and escalating delays early, the specialist helps reduce disruption and improves consistency across the delivery partner network.

Key Responsibilities

• Execute assigned activities within cross-functional change programs according to agreed timelines and quality requirements.
• Progress change requests through the established pipeline from initial logging through approval and implementation.
• Ensure each change request contains accurate information and is recorded in the appropriate tracking system.
• Follow approved change management procedures, frameworks, templates, and governance requirements.
• Maintain change trackers, request logs, Asana boards, and related program records with strong data hygiene.
• Monitor service level timelines at each stage of the change approval process.
• Notify relevant stakeholders when requests move between stages or require further action.
• Track implementation status across Delivery Service Partner accounts.
• Identify delays, dependencies, and execution blockers that could affect planned go-live dates.
• Escalate material risks and unresolved issues to the Change Manager for timely intervention.
• Coordinate with cross-functional stakeholders to collect required inputs and confirm responsibilities.
• Align teams on implementation timelines, readiness requirements, and next steps before launch.
• Support change prioritization by compiling operational data, reports, and stakeholder inputs.
• Organize information so decision-makers can assess the urgency, impact, and readiness of proposed changes.
• Maintain visibility of open actions and follow up with owners to keep implementation activities moving.
• Support post-implementation tracking where required to confirm completion and identify outstanding actions.
• Help improve consistency in change records, reporting, and execution across the DSP network.

Ideal Profile

Candidates should hold a bachelor 's degree and be fluent in spoken, written, and reading English. The role is suited to someone with strong organizational discipline who can manage multiple requests, deadlines, trackers, and stakeholder dependencies without losing attention to detail. Experience supporting change management, program coordination, project administration, logistics operations, or partner-facing programs will be useful. Familiarity with structured approval processes and service level tracking will also support effective performance. The successful candidate should be comfortable working with cross‑functional teams, following defined governance processes, and escalating issues when implementation risks emerge. A methodical approach to documentation and data accuracy is particularly important.

Skills Set

• Change management support
• Program coordination
• Change request tracking
• Change implementation
• Delivery Service Partner operations
• DSP account coordination
• Change governance
• Program administration
• Implementation readiness
• Change pipeline management
• SLA tracking
• Risk escalation
• Stakeholder coordination
• Cross-functional collaboration
• Data hygiene
• Change documentation
• Request log management
• Asana
• Program trackers
• Operational reporting
• Data compilation
• Change prioritization support
• Action tracking
• Timeline coordination
• Process compliance
• Issue management
• Go-live coordination
• Delivery partner management

Why Join Us

This role provides practical exposure to how operational changes are governed and implemented across Amazon 's Delivery Service Partner network. It offers experience working with structured change processes, partner operations, cross‑functional coordination, and regional delivery programs. The position can provide a strong foundation for progression into broader program management, change management, partner operations, or logistics leadership roles. Because the work touches multiple DSP accounts and business teams, the specialist gains visibility into how scalable operational changes are delivered across a complex network.

About the Company

Amazon is a global technology, e-commerce, and logistics company operating extensive fulfillment and delivery networks. Its Delivery Partner Management team works closely with Delivery Service Partners throughout their business lifecycle, providing operational guidance, resolving challenges, supporting business planning, and implementing programs that strengthen delivery performance and customer experience.