Senior Change Leader — Delivery Network (Dubai)

Amazon UAE; Dubai; On-site; AED 312,000 - 469,000; Full time

Job summary

Amazon UAE in Dubai seeks an experienced Senior Change Manager to drive large-scale changes across the delivery network. You will coordinate programs affecting Delivery Service Partners, Delivery Associates, and operations, shaping projects from request through implementation and post-launch evaluation.

The role requires data-led decision-making, stakeholder input synthesis, and the ability to protect operational stability while enabling innovation across AMET regions.  

Qualifications

• Bachelor's degree required.
• At least 5 years of program or project management experience.
• Experience owning program strategy and end-to-end delivery.
• Experience using data and performance metrics to guide improvements.
• Ability to communicate program outcomes to senior leadership.
• Strong understanding of operational processes, workflows and dependencies.
• At least 3 years of process-improvement experience preferred.
• Master's degree or MBA is advantageous.

Responsibilities

• Manage change activity from project intake through deployment and post-implementation review.
• Assess complex business problems, operational dependencies and competing priorities.
• Develop working-backwards plans that clarify outcomes, milestones and responsibilities.
• Ensure operational, customer, legal, compliance and program-support requirements are considered.
• Use data and metrics to recommend priorities and drive measurable improvements.
• Consolidate input from large stakeholder groups into clear decisions and practical actions.
• Advise Project Owners on operational readiness, change impact and adoption requirements.
• Identify risks before they develop into delivery roadblocks.
• Create robust mitigation strategies with Project Owners and operational change managers.
• Recommend delaying or stopping deployments when risks cannot be controlled adequately.
• Provide operational guidance to teams, managers and field personnel.
• Coordinate with legal, finance, pricing and other teams across the AMET region.
• Facilitate programs contributing to director- and vice-president-level objectives.
• Resolve contentious issues by encouraging constructive discussion and building consensus.
• Communicate tailored recommendations to senior leaders, business partners and operational teams.
• Protect the experience of Delivery Service Partners and Delivery Associates during transformation.

Skills

Organizational change management

Program strategy

End-to-end program delivery

Stakeholder orchestration

Data and metrics analysis

Executive communication

Delivery network operations

DSP and DA experience management

Cross-functional project governance

Risk identification and mitigation

Education

Bachelor's degree

Master's degree or MBA

Job description

Amazon UAE in Dubai seeks an experienced Senior Change Manager to drive large-scale changes across the delivery network. You will coordinate programs affecting Delivery Service Partners, Delivery Associates, and operations, shaping projects from request through implementation and post-launch evaluation.

The role requires data-led decision-making, stakeholder input synthesis, and the ability to protect operational stability while enabling innovation across AMET regions.