Logistics Executive - Delivery Partner Management

Amazon UAE; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Q Express Documents Transport LLC – Dubai South Branch is seeking a Logistics Executive to support Amazon's Delivery Partner Management in Dubai, UAE. You will manage relationships with Amazon DSPs, monitor operations, evaluate partner performance, and drive improvements across the delivery network.

The role requires strong communication, analytical skills, and collaboration with internal teams and external partners to optimize transportation operations and partner performance.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Fluent written and spoken English.
• Experience in customer-facing roles within logistics or supply chain.
• Experience with logistics operations is a plus.

Responsibilities

• Monitor delivery partner program performance and key operational metrics.
• Coordinate with internal teams and Delivery Service Partners to resolve issues.
• Analyze workflows to identify gaps and improvement opportunities.
• Prepare operational updates and insights for stakeholders.
• Support partner Relationship management and compliance initiatives.
• Contribute to data-driven decisions and performance reporting.

Skills

English fluency

Customer-facing experience

Logistics operations

Data analysis

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Logistics Executive - Delivery Partner Management Job Snapshot - Role: Logistics Executive - Delivery Partner Management - Location: Dubai, United Arab Emirates - Industry: Logistics and Supply Chain - Function: Logistics-Transportation - Experience: Not specified - Job Type: Full Time - Work Arrangement: On-site

Q Express Documents Transport LLC - Dubai South Branch - L14 is seeking a Logistics Executive to support Amazon 's Delivery Partner Management team in Dubai, United Arab Emirates. The role focuses on managing relationships with Amazon Delivery Service Partners (DSPs), monitoring transportation operations, evaluating partner performance, and supporting business improvements across the delivery network. Acting as a key link between Amazon and its delivery partners, the Logistics Executive will help identify operational challenges, analyze business processes, monitor network compliance, and coordinate solutions with relevant stakeholders. The successful candidate will use operational data, performance metrics, business analysis, and industry knowledge to support effective decision-making and continuous improvement. The position also involves preparing performance reports, executive updates, forecasts, budgets, and analytical insights that help identify opportunities to improve transportation operations and delivery partner performance. This opportunity requires strong communication skills, an analytical approach to operational challenges, and the ability to collaborate effectively with internal teams and external delivery partners.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Logistics and Supply Chain
• Function: Logistics-Transportation
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

Delivery Service Partner Management

• Support the management of Amazon Delivery Service Partners across assigned accounts.
• Act as a coordination point between Amazon and its delivery partners.
• Maintain effective working relationships with DSP stakeholders.
• Understand the operational challenges affecting delivery partner performance.
• Work alongside delivery partners to identify business obstacles and potential solutions.
• Support partner decision-making through operational insights and practical recommendations.
• Coordinate with relevant teams to address partner-related operational concerns.
• Contribute to effective delivery partner relationship management throughout the business lifecycle.

Transportation Operations Analysis

• Develop a clear understanding of transportation operations and associated business processes.
• Identify operational strengths, weaknesses, and opportunities for improvement.
• Analyze challenges affecting transportation efficiency and service performance.
• Review operational workflows to identify potential process gaps.
• Evaluate relevant business information to understand the causes of operational issues.
• Recommend practical improvements based on operational findings.
• Apply relevant transportation and logistics industry practices when addressing business challenges.
• Support improvements that strengthen operational consistency and delivery partner performance.

Business Requirements and Process Mapping

• Gather and document business requirements relating to transportation operations.
• Review existing business processes and operational workflows.
• Map relevant processes to identify dependencies, challenges, and improvement opportunities.
• Analyze workflow requirements and their impact on operational performance.
• Develop practical solutions aligned with identified business needs.
• Prepare functional specifications to support proposed operational improvements.
• Coordinate with relevant stakeholders to clarify requirements and implementation considerations.
• Support process improvements through structured business analysis.

Delivery Partner Performance Monitoring

• Monitor program performance across associated delivery partner accounts.
• Review operational performance information to identify trends and potential concerns.
• Develop and maintain relevant performance metrics.
• Track performance against applicable program expectations.
• Identify areas where delivery partner performance may require improvement.
• Communicate performance findings to relevant stakeholders.
• Support the development of recommendations based on operational results.
• Contribute to consistent performance monitoring across assigned accounts.

Network Compliance Management

• Own the network compliance score for associated delivery partner accounts.
• Monitor compliance performance against relevant program requirements.
• Review compliance-related information to identify potential gaps.
• Coordinate with delivery partners and internal stakeholders to address compliance concerns.
• Track issues affecting network compliance performance.
• Support corrective actions designed to improve compliance outcomes.
• Maintain visibility of compliance performance across associated accounts.
• Promote accountability and consistent adherence to applicable program expectations.

Operational Reporting and Performance Metrics

• Develop and report performance metrics relating to transportation operations and delivery partner activities.
• Prepare executive updates covering relevant operational performance information.
• Analyze available data to identify trends and improvement opportunities.
• Present operational findings in a clear and structured manner.
• Support reporting activities that provide visibility into program performance.
• Communicate relevant performance concerns and business insights to stakeholders.
• Use data to support operational recommendations and decision-making.
• Maintain a consistent focus on accurate and meaningful performance reporting.

Forecasting and Budget Analysis

• Support forecasting activities relating to transportation operations and delivery partner management.
• Prepare and analyze relevant budget information.
• Review operational data to identify potential business improvement opportunities.
• Evaluate performance information in the context of planning and budgeting requirements.
• Contribute analytical insights that support business decisions.
• Identify relevant trends that may influence operational planning.
• Communicate forecasting and budget-related findings to appropriate stakeholders.
• Support data-driven planning and performance evaluation.

Stakeholder Coordination and Issue Resolution

• Coordinate with internal and external stakeholders to resolve operational issues.
• Communicate delivery partner concerns to relevant Amazon teams.
• Work collaboratively to identify practical solutions to transportation challenges.
• Facilitate communication between delivery partners and internal business functions.
• Support the timely resolution of issues affecting program performance.
• Clarify operational requirements and communicate relevant findings.
• Maintain professional and effective stakeholder relationships.
• Encourage collaboration to achieve shared operational objectives.

Business Improvement and Problem-Solving

• Identify opportunities to improve transportation processes and delivery partner operations.
• Review business challenges using available operational information.
• Analyze process weaknesses and recommend appropriate solutions.
• Apply relevant industry knowledge to practical business problems.
• Coordinate with stakeholders to support operational improvements.
• Evaluate performance data to identify areas requiring further attention.
• Promote effective business processes and operational consistency.
• Support continuous improvement across delivery partner management activities.

Delivery Partner Business Support

• Work with Delivery Service Partners to understand their business challenges.
• Provide operational insights that support partner business planning.
• Help identify obstacles affecting partner performance and business objectives.
• Recommend practical solutions based on business analysis and operational findings.
• Support partners in evaluating relevant operational considerations.
• Communicate opportunities for improvement through effective stakeholder engagement.
• Contribute to informed business decisions through data and industry knowledge.
• Support the development of effective and sustainable delivery partner relationships.

Basic Qualifications

• Bachelor 's degree.
• Fluency in spoken and written English, including the ability to read and communicate effectively.
• Experience in a customer-facing environment, warehousing, logistics, or manufacturing.

Preferred Qualifications

• Experience using Microsoft Office products and applications.

Required Skills and Competencies

• Logistics and transportation operations.
• Delivery Service Partner relationship management.
• Transportation business process analysis.
• Operational workflow mapping.
• Business requirements gathering and documentation.
• Functional specification preparation.
• Delivery partner performance monitoring.
• Network compliance score management.
• Operational performance metrics and reporting.
• Data analysis and business insight development.
• Executive reporting and performance updates.
• Operational forecasting and budget analysis.
• Stakeholder communication and coordination.
• Business problem identification and resolution.
• Process improvement and operational efficiency.
• Knowledge of relevant logistics and transportation industry practices.
• Delivery partner business planning support.
• Cross-functional collaboration.
• Analytical thinking and structured problem-solving.
• Ability to interpret operational information.
• Clear written and verbal communication.
• Professional relationship management.
• Customer-focused approach to operational performance.
• Ability to coordinate activities across internal and external teams.

Typical Daily Activities The Logistics Executive will monitor delivery partner program performance, review operational metrics, and identify issues requiring attention. Daily responsibilities include monitoring network compliance scores for assigned accounts, reviewing relevant performance information, and coordinating with stakeholders to resolve operational challenges. The role also involves analyzing transportation workflows, communicating with delivery partners, and preparing operational updates that support effective business decisions. Through ongoing performance monitoring and stakeholder engagement, the Logistics Executive helps maintain visibility of delivery partner operations and identify opportunities for improvement.

About the Delivery Partner Management Team

Amazon 's Delivery Partner Management team is responsible for managing Delivery Service Partner relationships across regional delivery networks. The team supports delivery partners throughout their business lifecycle, helping them understand operational challenges, improve business planning, and make effective decisions. Working as trusted advisors, team members collaborate with DSP owners to identify business obstacles, evaluate operational performance, and recommend practical solutions. The team also supports effective coordination between Amazon and its delivery partners to strengthen transportation operations and partner performance.

Workplace Inclusion and Accessibility

Amazon promotes an inclusive working environment that enables employees to contribute effectively and deliver strong results for customers. Candidates requiring workplace accommodations or adjustments during the application, interview, or onboarding process can access Amazon 's recruitment accommodation guidance. Further information is available at: https://amazon.jobs/content/en/how-we-hire/accommodations Applicants whose country or region is not listed should contact their Recruiting Partner for additional assistance.

Role Contribution

The Logistics Executive contributes to Amazon 's delivery operations by supporting effective Delivery Service Partner management, transportation performance monitoring, and network compliance. Through business process analysis, data-driven reporting, stakeholder coordination, and operational improvement recommendations, the role helps delivery partners address challenges and make informed business decisions. The position also supports the Delivery Partner Management team 's objective of maintaining productive partner relationships and improving operational performance across the regional delivery network.