Dubai Car Rental Operations Coordinator

Tanqeeb; Dubai; On-site; AED 28,000 - 33,000; Full time

Job summary

Vesla Rent A Car / MRM Investment LLC in Dubai is seeking a organized Rent A Car Coordinator to join our rental team. The role requires strong customer service, coordination skills, and a valid UAE driving license to manage daily bookings, vehicle movements, and client requirements.

You will coordinate rentals, handle inquiries via phone, WhatsApp, email, and other channels, ensure vehicles are ready, and maintain accurate records across all rental activities in a dynamic environment.

Qualifications

• High school diploma or Bachelor's degree.
• Valid UAE Driving License is mandatory.
• Experience in car rental, automotive, fleet management, or related industry preferred.
• Strong customer service and communication skills.
• Good knowledge of Dubai roads and locations.
• Basic computer skills and ability to work with rental/CRM systems.

Responsibilities

• Coordinate daily car rental bookings, reservations, and vehicle allocations.
• Handle customer inquiries through phone, WhatsApp, email, and other channels.
• Coordinate vehicle pick-up and drop-off with customers and drivers.
• Ensure vehicles are properly allocated, available, and ready for rental.
• Maintain accurate records of vehicle movements, bookings, contracts, and customer information.
• Coordinate vehicle deliveries and collections across Dubai and other locations when required.
• Conduct vehicle handover and return procedures, including basic vehicle condition checks.
• Coordinate with operations, sales, maintenance, and accounts teams.
• Follow up on rental extensions, payments, deposits, fines, and other customer requirements.
• Monitor vehicle availability and maximize fleet utilization.
• Handle customer complaints and coordinate with Branch Manager for resolutions.
• Ensure rental agreements and required documents are completed accurately.
• Maintain professional relationships with customers and provide excellent customer service.
• Assist with general administrative and operational tasks related to the rental business.

Skills

Customer service

Communication

Organizational skills

Coordination

Under pressure

Multitasking

Professional appearance

Positive attitude

Education

High school diploma

Bachelor's degree

Tools

CRM systems

Rental management systems

Job description

Vesla Rent A Car / MRM Investment LLC in Dubai is seeking a organized Rent A Car Coordinator to join our rental team. The role requires strong customer service, coordination skills, and a valid UAE driving license to manage daily bookings, vehicle movements, and client requirements.

You will coordinate rentals, handle inquiries via phone, WhatsApp, email, and other channels, ensure vehicles are ready, and maintain accurate records across all rental activities in a dynamic environment.