Call Centre Agent/Customer Service Representative (Arabic Speakers)

TASC Outsourcing

Dubai

On-site

AED 39,000 - 78,000

Full time

37 hours ago

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Job summary

TASC Outsourcing in Dubai is seeking a Call Centre Agent/Customer Service Representative (Arabic Speakers) to assist customers via chat, calls and in-person. You will handle inquiries, complaints, and requests professionally, and work to resolve issues while maintaining high service standards.

The role requires previous call center or customer service experience, a team-focused mindset, and the ability to troubleshoot basic technical issues related to the application.

Qualifications

Previous customer service or call center experience is a must.

Responsibilities

Assist customers with inquiries, complaints, and requests through chat, calls and walk-in.
Handle inbound and/or outbound calls in a professional and courteous manner.
Ensure high-quality service delivery while meeting defined performance metrics.
Troubleshoot basic technical issues related to the application.

Skills

Arabic language

Customer service

Communication skills

Job description

Call Centre Agent/Customer Service Representative (Arabic Speakers)

Assist customers with inquiries, complaints, and requests through chat, calls and walk-in.
Handle inbound and/or outbound calls in a professional and courteous manner.
Ensure high-quality service delivery while meeting defined performance metrics.
Troubleshoot basic technical issues related to the application.
Previous customer service or call center experience is a must.

Seniority level