Call Center Agent

Confidential Company; Dubai; On-site; AED 50,778 - 60,822; Full time

Benefits offered by this job

Benefits in accordance with UAE labor law

Job summary

Confidential Company is seeking a Call Center Agent to manage customer interactions via phone, email, and chat, delivering exceptional service. Responsibilities include resolving inquiries, complaints, and providing accurate information about products and services.

The ideal candidate should possess a high school diploma, strong communication skills in English, and preferably experience in a call center environment. Arabic language proficiency is advantageous. This position offers a monthly salary of AED 5,000 and benefits in line with UAE labor law.

Qualifications

• Excellent verbal and written communication skills in English.
• Arabic language proficiency is considered an advantage.
• Previous experience in a call center or customer service environment is preferred.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Provide accurate information regarding products, services, warranties, repairs, and deliveries.
• Resolve customer complaints and escalations professionally and efficiently.

Skills

Communication skills

Problem-solving skills

Conflict-resolution skills

Computer skills

Education

High school diploma or equivalent qualification

Tools

CRM systems

Microsoft Office

Job description

Position: Call Center Agent

Department: Customer Service Contact Center

Location: United Arab Emirates

Job Summary

The Call Center Agent will be responsible for handling customer interactions through phone, email, and chat channels while delivering an exceptional customer experience. The role includes managing customer inquiries, complaints, troubleshooting requests, and service‑related cases in line with company policies and service standards.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Provide accurate information regarding products, services, warranties, repairs, and deliveries.
• Resolve customer complaints and escalations professionally and efficiently.
• Accurately document customer interactions in the CRM system.
• Coordinate with internal teams to ensure timely case resolution.
• Meet performance targets related to quality, productivity, attendance, and customer satisfaction.
• Identify opportunities to improve customer experience and escalate recurring issues when necessary.

Required Qualifications

• High school diploma or equivalent qualification.
• Previous experience in a call center or customer service environment is preferred.
• Excellent verbal and written communication skills in English.
• Arabic language proficiency is considered an advantage.
• Strong problem‑solving and conflict‑resolution skills.
• Ability to work effectively in a fast‑paced environment.
• Good computer skills and familiarity with CRM systems and Microsoft Office applications.

Preferred Experience

• Experience in customer service for premium consumer products or technical support environments.
• Experience handling customer complaints and escalations.
• Experience working with multiple communication channels, including voice, email, and chat support.

Working Schedule

8 working hours per day, 6 working days per week with 1 day off.

Compensation

• Monthly salary budget: AED 5,000.
• Additional benefits will be provided in accordance with UAE labor law and company policy.