Customer Service Representative

Dr Nutrition LLC; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Dr Nutrition LLC in Dubai is seeking a dynamic Customer Service Representative to be the first point of contact for clients. The ideal candidate has at least 2 years of experience in the Gulf market, is fluent in Arabic, and possesses strong communication and problem-solving skills.

You will handle inquiries, provide product and policy information, maintain records, collaborate with other departments to resolve issues, and contribute to customer satisfaction and reporting on interactions and

Qualifications

• Minimum 2 years of customer service experience in Gulf market.
• Fluent in Arabic; strong communication and problem-solving skills.
• Proficient in Excel and Microsoft Office; able to multitask.

Responsibilities

• Handle customer inquiries, complaints, and requests through various communication channels.
• Provide accurate information about products, services, and company policies.
• Maintain and update customer records in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Ensure customer satisfaction and build long-term relationships.
• Prepare regular reports on customer interactions and feedback.

Skills

Arabic language

Excellent communication

Interpersonal skills

Pressure management

Education

Bachelor's degree

Certifications

Tools

Excel

Microsoft Office

Job description

Job Description

We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative in Dubai. The ideal candidate should have at least 2 years of experience in the Gulf market, be proficient in Arabic, and possess strong communication and problem-solving skills. You will be the first point of contact for our clients, handling inquiries, providing information, and ensuring a smooth customer experience.

Key Responsibilities

• Handle customer inquiries, complaints, and requests through various communication channels.
• Provide accurate information about products, services, and company policies.
• Maintain and update customer records in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Ensure customer satisfaction and build long-term relationships.
• Prepare regular reports on customer interactions and feedback.

Qualifications

• Minimum 2 years of experience in a customer service role in the Gulf market.
• Should Speak ARABIC.
• Highly qualified with a degree or relevant certifications.
• Strong Excel and Microsoft Office skills.
• Excellent communication and interpersonal abilities.
• Ability to work well under pressure and multitask.