Arabic-Speaking Customer Support Associate (Contract)

TASC Outsourcing; Dubai; On-site; AED 39,000 - 78,000; Full time

Job summary

TASC Outsourcing in Dubai is seeking a Call Centre Agent/Customer Service Representative (Arabic Speakers) to assist customers via chat, calls and in-person. You will handle inquiries, complaints, and requests professionally, and work to resolve issues while maintaining high service standards.

The role requires previous call center or customer service experience, a team-focused mindset, and the ability to troubleshoot basic technical issues related to the application.

Qualifications

• Previous customer service or call center experience is a must.

Responsibilities

• Assist customers with inquiries, complaints, and requests through chat, calls and walk-in.
• Handle inbound and/or outbound calls in a professional and courteous manner.
• Ensure high-quality service delivery while meeting defined performance metrics.
• Troubleshoot basic technical issues related to the application.

Skills

Arabic language

Customer service

Communication skills

Job description

TASC Outsourcing in Dubai is seeking a Call Centre Agent/Customer Service Representative (Arabic Speakers) to assist customers via chat, calls and in-person. You will handle inquiries, complaints, and requests professionally, and work to resolve issues while maintaining high service standards.

The role requires previous call center or customer service experience, a team-focused mindset, and the ability to troubleshoot basic technical issues related to the application.