Customer Service Representative - English/Arabic Speaker

Confidential Company; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Confidential Company in Dubai is seeking a Contact Center Agent to handle service calls with proper greetings and timely responses. You will meet performance standards, resolve customer issues, educate customers about services, and escalate where needed.

The role involves data entry, follow-ups, process improvements, and teamwork to maintain high service levels in a UAE contact center environment. The ideal candidate has a graduate or high school diploma, strong Arabic/English communication

Qualifications

• Graduate or High school diploma or equivalent.

Responsibilities

• Answer calls with appropriate greetings and timely responses.
• Meet customer service performance standards.
• Identify and handle customer requests completely and accurately; resolve issues to customer satisfaction.
• Educate customers about services and direct them toward resources for help.
• Escalate issues when complete resolution requires escalation.
• Schedule or follow up on customer interactions per guidelines.
• Enter customer data into the contact center database as required.
• Suggest process improvements and participate in center initiatives.

Skills

Arabic-English communication

Customer service

Telemarketing

Data entry

Education

Graduate or high school diploma

Job description

Responsibilities

• Agent is to answer all contact center service calls with the appropriate greetings in a timely manner
• Meets specific customer service performance standards
• Identifies and handles customer requests completely and accuratelyResolves customer issues and problems to the satisfaction of the customer Educates customer about the organization s services and directs them toward available resources for help Alerts management about issues or concerns that require escalation for complete resolution or which may indicate a larger underlying problem
• Schedules assigns or acts on any required customer follow-up in accordance with contact center guidelines
• Enters customer data and other relevant information into contact center database as required
• Suggests contact center process improvements and participates in contact center initiatives for increased effectiveness
• Participates in team trainings and meetings to ensure his her knowledge is up to date
• Adheres to work schedule as planned
• Ensures all outbound calls follow up are executed in a timely manner
• Inputs retrieves text and voice messages accurately and efficiently
• Performs other duties as assigned Excellent Arabic/English verbal/written communication skills.Contact center or relevant service experience in UAE is preferred.
• Exhibits world-class service skills as well as CTS attributes of a positive attitude, strong work ethic, teamwork and a passion to serve.
• Learns and applies knowledge about the customers' product and/or services.
• Great customer service and telemarketing skills.

Qualifications

• Graduate or High school diploma or equivalent.