Multichannel Customer Care Agent (UAE)

Confidential Company; Dubai; On-site; AED 50,778 - 60,822; Full time

Benefits offered by this job

Benefits in accordance with UAE labor law

Job summary

Confidential Company is seeking a Call Center Agent to manage customer interactions via phone, email, and chat, delivering exceptional service. Responsibilities include resolving inquiries, complaints, and providing accurate information about products and services.

The ideal candidate should possess a high school diploma, strong communication skills in English, and preferably experience in a call center environment. Arabic language proficiency is advantageous. This position offers a monthly salary of AED 5,000 and benefits in line with UAE labor law.

Qualifications

• Excellent verbal and written communication skills in English.
• Arabic language proficiency is considered an advantage.
• Previous experience in a call center or customer service environment is preferred.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Provide accurate information regarding products, services, warranties, repairs, and deliveries.
• Resolve customer complaints and escalations professionally and efficiently.

Skills

Communication skills

Problem-solving skills

Conflict-resolution skills

Computer skills

Education

High school diploma or equivalent qualification

Tools

CRM systems

Microsoft Office

Job description

Confidential Company is seeking a Call Center Agent to manage customer interactions via phone, email, and chat, delivering exceptional service. Responsibilities include resolving inquiries, complaints, and providing accurate information about products and services.

The ideal candidate should possess a high school diploma, strong communication skills in English, and preferably experience in a call center environment. Arabic language proficiency is advantageous. This position offers a monthly salary of AED 5,000 and benefits in line with UAE labor law.