Call Center Agent - Arabic speakers

TASC Outsourcing; Dubai; On-site; AED 36,000 - 58,000; Full time

Job summary

TASC Outsourcing is seeking a Contact Centre Agent in Dubai to handle customer interactions with a focus on satisfaction and problem-solving. You will answer calls, provide information, and follow procedures to resolve inquiries efficiently.

Ideal candidates are bilingual in Arabic and English and have a high school diploma; previous customer service experience is a plus. The role emphasizes strong communication and interpersonal skills to meet personal and team goals.

Qualifications

• Fluency in Arabic and English (spoken and written).
• High school diploma or equivalent; further education is a plus.
• Experience in a customer service role is preferred.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Make outbound calls for follow-ups when needed.
• Provide accurate and complete information using company tools.
• Handle complaints calmly and offer solutions within set timelines.
• Keep records of interactions, process customer accounts, and file documents.
• Follow company procedures and guidelines.
• Escalate issues to the right department when necessary.
• Meet individual performance targets and support overall team goals.

Skills

Arabic

English

Education

High school diploma or equivalent

Job description

The Contact Centre Agent will be responsible for managing customer interactions and ensuring a high level of satisfaction through effective communication and problem-solving.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally
• Make outbound calls for follow-ups when needed
• Provide accurate and complete information using company tools
• Handle complaints calmly and offer solutions within set timelines
• Keep records of interactions, process customer accounts, and file documents
• Follow company procedures and guidelines
• Escalate issues to the right department when necessary
• Meet individual performance targets and support overall team goals

Qualifications

High school diploma or equivalent; further education is a plus.

Required Skills

• Fluency in Arabic and English (spoken and written)

Preferred Skills

• Experience in a customer service role
• Strong communication and interpersonal skills