Call Center Agent (Arabic Speakers-Immediate Joiners)

TASC Outsourcing; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

TASC Outsourcing in Dubai is seeking a dedicated customer service professional to handle and resolve customer complaints, acting as the primary contact for high-priority issues.

You will investigate complaints across departments, ensure timely resolution, maintain CRM records, monitor trends, and support continuous improvement while upholding service standards.

Responsibilities

• Handle and resolve customer complaints received from the call center.
• Act as the primary point of contact for high-priority or sensitive customer issues.
• Investigate complaints thoroughly by coordinating with internal departments (sales, service, logistics, etc.).
• Ensure timely resolution of cases while maintaining high customer satisfaction levels.
• Maintain accurate records of escalations, actions taken, and resolutions in CRM systems.
• Monitor complaint trends and provide insights to improve processes and reduce repeat issues.
• Communicate professionally with customers, keeping them informed throughout the resolution process.
• Ensure all cases are handled in line with company policies and service standards.
• Support continuous improvement initiatives by identifying gaps in customer service processes.

Job description

Responsibilities:

• Handle and resolve customer complaints received from the call center.
• Act as the primary point of contact for high-priority or sensitive customer issues.
• Investigate complaints thoroughly by coordinating with internal departments (sales, service, logistics, etc.).
• Ensure timely resolution of cases while maintaining high customer satisfaction levels.
• Maintain accurate records of escalations, actions taken, and resolutions in CRM systems.
• Monitor complaint trends and provide insights to improve processes and reduce repeat issues.
• Communicate professionally with customers, keeping them informed throughout the resolution process.
• Ensure all cases are handled in line with company policies and service standards.
• Support continuous improvement initiatives by identifying gaps in customer service processes.