Call Center Customer Service Representative

CERT The Centre of Excellence for Applied Research & Training; Ajman Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading training and research center in Ajman is seeking a Customer Service Representative. The ideal candidate will be a UAE National with fluency in both Arabic and English, showcasing strong communication and customer-focused skills. Responsibilities include handling calls professionally, providing information, and resolving inquiries. Experience in a call center or similar role is an advantage. This dynamic position offers a chance to grow in a supportive environment.

Qualifications

• Mandatory fluency in Arabic and English (both spoken and written).
• UAE Nationals are strongly encouraged to apply.
• Professional phone etiquette and customer-focused mindset.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide accurate information and resolve inquiries.
• Maintain updated knowledge of company products and services.

Skills

Fluency in Arabic and English

Strong communication skills

Active listening skills

Interpersonal skills

Professional phone etiquette

Customer-focused mindset

Job description

We are pleased to announce an exciting opportunity for a UAE National with Family Book as a customer service representative to join our growing team in Ajman. This role is ideal for individuals who are passionate about customer service, possess strong communication skills, and are eager to work in a dynamic and fast-paced environment.

About the Role

Key Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner
• Provide accurate information, resolve inquiries, and ensure excellent customer experience
• Maintain updated knowledge of company products, services, and procedures
• Log all call details, follow up on pending queries, and ensure timely resolution
• Work collaboratively with team members and supervisors to achieve performance targets
• Handle customer concerns tactfully while meeting quality and call-handling standards
• Adhere to company policies, call scripts, and compliance guidelines

Qualifications

Requirements:

• Mandatory fluency in Arabic and English (both spoken and written)
• Nationality: UAE Nationals are strongly encouraged to apply
• Strong communication, active listening, and interpersonal skills
• Ability to remain calm and composed under pressure
• Professional phone etiquette and customer-focused mindset
• Previous call center or customer service experience is an added advantage
• Ability to work in a structured environment and meet daily/weekly KPIs

Required Skills

• Fluency in Arabic and English
• Strong communication skills
• Active listening skills
• Interpersonal skills
• Professional phone etiquette
• Customer-focused mindset

Preferred Skills

• Previous call center or customer service experience