Call Center Agent

Confidential Jobs; Dubai; On-site; AED 66,000 - 79,000; Full time

Job summary

Confidential Jobs is seeking a Call Center Agent in Dubai, UAE. The role serves as the first point of contact, delivering a strong first impression and high-quality customer service.

You will handle inquiries with professionalism, follow procedures, and collaborate with the team to resolve issues. The position requires at least 2 years in a UAE call center or similar role, full English proficiency, and excellent communication skills.

Qualifications

• Minimum 2 years' experience as a Call Center agent or similar role in the UAE.
• Full English proficiency is required; additional languages are a plus.
• Excellent verbal and written communication and telephone etiquette.
• Customer-focused with adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• Excellent active listening and problem-solving skills.

Responsibilities

• Be the first point of contact and establish a professional first impression.
• Handle customer inquiries via phone and possibly other channels.
• Provide accurate information and resolve issues while maintaining high service standards.

Skills

English proficiency

Interpersonal skills

Time management

MS Office

Tools

MS Office

Job description

The role revolves around being the first point of contact, and thus, establishing the first impression of the company. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.

Job Salary: maximum 6,500 AED depending on skills and experience Job Location: Dubai, UAEWork Shift: 5 days a week (Monday-Friday), 9 hours per day, flexibility is expected

Requirements

• Minimum of 2 years' experience as a Call Center agent or similar role in the UAE, hospitality background is preferred
• Full English proficiency is required, additional spoken languages are an advantage
• Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette
• Customer-focused and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Excellent active listening and problem-solving skills
• Intermediate computer literacy is required e.g., MS Office

Candidates who can join immediately will be prioritized