Dubai Call Center Agent — First Contact Expert

Confidential Jobs; Dubai; On-site; AED 66,000 - 79,000; Full time

Job summary

Confidential Jobs is seeking a Call Center Agent in Dubai, UAE. The role serves as the first point of contact, delivering a strong first impression and high-quality customer service.

You will handle inquiries with professionalism, follow procedures, and collaborate with the team to resolve issues. The position requires at least 2 years in a UAE call center or similar role, full English proficiency, and excellent communication skills.

Qualifications

• Minimum 2 years' experience as a Call Center agent or similar role in the UAE.
• Full English proficiency is required; additional languages are a plus.
• Excellent verbal and written communication and telephone etiquette.
• Customer-focused with adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• Excellent active listening and problem-solving skills.

Responsibilities

• Be the first point of contact and establish a professional first impression.
• Handle customer inquiries via phone and possibly other channels.
• Provide accurate information and resolve issues while maintaining high service standards.

Skills

English proficiency

Interpersonal skills

Time management

MS Office

Tools

MS Office

Job description

Confidential Jobs is seeking a Call Center Agent in Dubai, UAE. The role serves as the first point of contact, delivering a strong first impression and high-quality customer service.

You will handle inquiries with professionalism, follow procedures, and collaborate with the team to resolve issues. The position requires at least 2 years in a UAE call center or similar role, full English proficiency, and excellent communication skills.