Customer Service Representative - English/Arabic Speaker

Theme Blog Studio; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology is seeking an on-site contact center agent in the Dubai area to answer calls with proper greetings and resolve inquiries efficiently. The role emphasizes strong Arabic/English communication, superb customer service, and the ability to learn about company products and services.

The candidate should have UAE contact center experience (preferred), a high school diploma or equivalent, and a proactive, team‑oriented attitude. Typos and telemarketing experience are a plus.

Qualifications

• Mandatory Arabic/English verbal/written communication skills.
• Contact center or relevant service experience in UAE is preferred.
• Exhibits world‑class service skills as well as CTS attributes of a positive attitude, strong work ethic, teamwork and a passion to serve.
• Learns and applies knowledge about the customers' product and/or services.
• Great customer service and telemarketing skills.
• Graduate or High school diploma or equivalent.

Responsibilities

• Agent is to answer all contact center service calls with the appropriate greetings in a timely manner.
• Meets specific customer service performance standards.
• Identifies and handles customer requests completely and accurately
• Resolves customer issues and problems to the satisfaction of the customer.
• Educates customer about the organization’s services and directs them toward available resources for help.
• Alerts management about issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
• Schedules, assigns or acts on any required customer follow‑up in accordance with contact center guidelines.
• Enters customer data and other relevant information into contact center database as required.
• Suggests contact center process improvements and participates in contact center initiatives for increased effectiveness.
• Participates in team trainings and meetings to ensure his/her knowledge is up to date.
• Adheres to work schedule as planned.
• Ensures all outbound calls (follow‑up) are executed in a timely manner.
• Inputs/retrieves text and voice messages accurately and efficiently.
• Performs other duties as assigned.

Skills

Arabic/English communication

Customer service

Telemarketing

Teamwork

Education

High school diploma or equivalent

Job description

• Agent is to answer all contact center service calls with the appropriate greetings in a timely manner.

• Meets specific customer service performance standards.

• Identifies and handles customer requests completely and accurately

• Resolves customer issues and problems to the satisfaction of the customer.

• Educates customer about the organization’s services and directs them toward available resources for help.

• Alerts management about issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.

• Schedules, assigns or acts on any required customer follow‑up in accordance with contact center guidelines.

• Enters customer data and other relevant information into contact center database as required.

• Suggests contact center process improvements and participates in contact center initiatives for increased effectiveness.

• Participates in team trainings and meetings to ensure his/her knowledge is up to date.

• Adheres to work schedule as planned.

• Ensures all outbound calls (follow‑up) are executed in a timely manner.

• Inputs/retrieves text and voice messages accurately and efficiently.

• Performs other duties as assigned.

Desired Candidate Profile

• Mandatory Arabic/English verbal/written communication skills.

• Contact center or relevant service experience in UAE is preferred.

• Exhibits world‑class service skills as well as CTS attributes of a positive attitude, strong work ethic, teamwork and a passion to serve.

• Learns and applies knowledge about the customers' product and/or services.

• Great customer service and telemarketing skills.

• Graduate or High school diploma or equivalent.