Call Center Executive

DR JOY HEALTH CARE MANAGEMENT DMCC; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

DR JOY HEALTH CARE MANAGEMENT DMCC is seeking a Call Center Executive to be the first point of contact for customers, providing prompt and professional support via phone, email, and chat. This onsite role in Jumeirah Lakes Towers involves collaborating with colleagues and management to ensure a seamless customer experience.

Responsibilities include handling inbound/outbound calls, maintaining data accuracy, and meeting performance targets.

Qualifications

• Previous call center experience is required.
• Excellent verbal and written communication skills; must speak well and convey information clearly.
• Proficient computer literacy and ability to quickly learn new software systems.
• Strong problem-solving and time management skills.
• Multilingual abilities.
• Experience with CRM or call center software solutions.
• Background in customer service within the UAE market.
• Ability to handle high-volume calls efficiently.

Responsibilities

• Handle inbound and outbound calls addressing customer inquiries complaints and support requests.
• Maintain accurate records of all conversations in our database using detailed and clear data entry.
• Achieve daily weekly and monthly performance targets set by the management.
• Escalate unresolved issues to the appropriate internal teams with proper documentation.
• Provide concise and clear information about products services and processes to customers.

Skills

Verbal communication

Written communication

Multilingual

Problem solving

Time management

Computer literacy

Customer service UAE

Tools

CRM software

Job description

As a Call Center Executive you will be the first point of contact for our customers providing prompt and professional support over phone email and chat As part of our team in Jumeirah Lakes Towers you ll work in an ONSITE environment collaborating closely with colleagues and management to ensure a seamless customer experience

Responsibilities

• Handle inbound and outbound calls addressing customer inquiries complaints and support requests
• Maintain accurate records of all conversations in our database using detailed and clear data entry
• Achieve daily weekly and monthly performance targets set by the management
• Escalate unresolved issues to the appropriate internal teams with proper documentation
• Provide concise and clear information about products services and processes to customers

Requirements

• Previous call center experience is required.
• Excellent verbal and written communication skills; must speak well and convey information clearly.
• Proficient computer literacy and ability to quickly learn new software systems.
• Strong problem-solving and time management skills.
• Multilingual abilities.
• Experience with CRM or call center software solutions.
• Background in customer service within the UAE market.
• Ability to handle high-volume calls efficiently.