Business Telesales Representative

Coface; Dubai; On-site; AED 67,000 - 134,000; Full time

Benefits offered by this job

Career growth

Supportive culture

Flexible work options

Medical subscription

Lunch tickets

Gift tickets

Christmas/Easter tickets

Bookster

Speexx

Job summary

Coface in Dubai is seeking a proactive Telesales Representative to close deals and build customer relationships by phone. You will promote our products, handle inquiries, and ensure accurate order processing while maintaining up-to-date client data.

You'll work with the sales team to achieve monthly targets, expand the client portfolio, and uphold Coface's service standards. Fluent English and strong communication are essential, along with the ability to handle objections and deliver excellent

Qualifications

• Excellent communication and English proficiency.
• 2–4 years of telesales experience or a completed university degree.
• Strong negotiation and customer relationship skills.

Responsibilities

• Make calls to inform, promote and sell Coface products over the phone.
• Direct prospects to Field Sales when needed.
• Process orders accurately and update customer records.
• Build and develop the existing client portfolio.
• Meet monthly sales targets and KPI goals.

Skills

Communication

Telesales experience

English proficiency

Negotiation skills

Product knowledge

Education

Completed university degree

Tools

CRM software

Job description

Our mission

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company.

What will your role be

As an effective Telesales Representative you will be responsible for closing sales deals over the phone and maintaining good customer relationships. You must be an excellent communicator and have superior people skills. You must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.

What will your day consist of

• You will contact potential or existing customers to inform promote and sell the companys products & services by phone;
• You will direct prospects to the Field Sales Team when needed;
• You will take and process orders in an accurate manner;
• You will be responsible to increase sales on the allocated product;
• You will contact potential customers;
• You will be responsible of creating and developing the existing client portfolio;
• You will enter and update customer information in the database;
• You will carry out the activity according to the companys internal policies;
• You will keep records of calls and sales and note useful information
• Learn details about our products;
• Meet company expectations for excellent customer service;
• Address any questions or issues customers may have;

What will your responsibilities be

• Achieving monthly target (that consists of sales to new and existing clients)
• Commit to departmental and individual KPI/ goals (talk time answered calls offers meetings etc.) that may vary.

Qualifications :

Who are we looking for

• An excellent communicator with:
  • Proven track record of successfully meeting sales quota preferably over the phone;
  • Good knowledge of relevant computer programs ( software) and telephone systems;
  • Ability to learn about products and services and describe/explain them to prospects;
  • Cool-tempered and able to handle rejection;
  • Good negotiation skills with the ability to resolve issues and address complaints;
  • Excellent knowledge of English;
  • Typically 2-4 years of experience preferably in Telesales field / completed university degree;

Additional Information :

What We Offer:

• Career growth opportunity (both locally and internationally) in a global scale company: you will gain knowledge in business information risk management finance and operational decision-making.
• Supportive culture: be part of a team that encourages you to take initiative learn from mistakes and celebrate successes.
• Flexible Work Options: hybrid work arrangements and morning schedule flexibility.
• Benefits: medical subscription lunch tickets gift tickets for Christmas and Easter vacation tickets Bookster Speexx.
• Learning opportunities: regular professional training and courses.
• Regular and interesting team building activities .

Remote Work :

No

Employment Type :

Full-time