Learning Consultant - Retail L and D

AlFuttaim; Dubai; On-site; AED 167,400 - 256,680; Full time

Job summary

AlFuttaim in Dubai is seeking a Learning Consultant specializing in Retail Learning and Development. This role requires a strong capability in curriculum design and training facilitation across multiple business units.

The successful candidate will diagnose learning needs, design engaging training initiatives, and collaborate with leaders to improve overall business capabilities and customer service standards. Experience with blended learning solutions and Emiratisation pathways is essential.

Qualifications

• Fluent written and spoken English required.
• Experience facilitating programmes for mixed audiences.
• Ability to design and deliver programmes that create lasting performance value.

Responsibilities

• Diagnose learning and development needs across assigned business units.
• Design, develop, implement, and assess training initiatives.
• Research and propose blended learning solutions.

Skills

Curriculum design

Blended learning

Stakeholder consulting

Training facilitation

Emiratisation development

Education

University degree

Training certificates or qualifications

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Overview

Learning Consultant - Retail L and D in Dubai, United Arab Emirates is a Retail hiring opportunity for an experienced learning and development professional with strong capability in curriculum design, blended learning, assessment methodology, training facilitation, stakeholder consulting, and business-focused development solutions. This role supports Al‑Futtaim Retail by diagnosing learning needs, designing practical development frameworks, delivering training initiatives, and partnering with business leaders to improve capability, performance, customer service, commercial outcomes, and leadership readiness.

The position is suited for a confident L and D consultant who can work across business units, understand operational challenges, recommend suitable learning interventions, and deliver measurable training impact.

Job Details

Country: United Arab Emirates
City: Dubai
Industry: Retail
Function: Training and Development
Salary: 15,000‑23,000
Job Type: Full‑time

Key Responsibilities

• Diagnose learning and development needs across assigned business units and recommend suitable training solutions.
• Design, develop, implement, and assess training initiatives that reflect current best practice and business requirements.
• Keep learning content updated with group practices, internal processes, operational standards, and business changes.
• Research and propose blended learning solutions that combine classroom delivery, digital learning, coaching, assessment, and workplace application.
• Deliver core curriculum programs, training calendar sessions, customized programs, and project‑based learning interventions.
• Serve as a Learning and Development Trainer on key projects, cross‑functional initiatives, and group‑wide rollouts.
• Assess career pathways and recommend development actions for high‑potential employees.
• Drive Emiratisation development pathways, traineeships, and capability‑building programs for UAE national talent.
• Engage external consultants and specialists when required to support learning design, delivery, or specialist development needs.
• Consult with business units to identify operational challenges and design learning interventions that support measurable performance improvement.
• Recommend, design, and execute business solutions linked to capability development, customer service, sales performance, leadership, and operational standards.
• Ensure training delivery and development solutions follow relevant industry, government, and internal regulatory standards.
• Identify opportunities to improve operational systems, learning processes, assessment practices, and reporting methods.
• Research and recommend best practice or international standards that support Al‑Futtaim Training Centre's vision.
• Ensure delivery metrics, project KPIs, training targets, and stakeholder expectations are met or exceeded.
• Manage internal and external customer expectations regarding assessments, reporting, delivery timelines, and learning outcomes.
• Prepare proposals and quotations aligned with business plan objectives, revenue growth, access improvement, performance support, and commercial outcomes.
• Work closely with HR Business Partners, business trainers, line managers, and executives to gain agreement, share workloads, and deliver agreed learning plans.
• Communicate recommended learning solutions clearly to the business to secure buy‑in and approval.
• Promote Al‑Futtaim Training Centre products and services to group businesses and key stakeholders.
• Use tools and resources to discover training needs, assess capability standards, and measure learning effectiveness.
• Highlight Group HR and Al‑Futtaim Training Centre achievements, initiatives, and projects through appropriate communication channels.
• Maintain systems for collating, tracking, and reporting development performance.
• Manage and analyze learning and development performance data.
• Collate and report Al‑Futtaim Training Centre performance metrics, trainer delivery days, feedback data, and stakeholder updates.
• Ensure key stakeholders receive accurate, timely, and useful learning reports.
• Lead or support AFTC, Group HR, or business‑specific projects according to agreed timelines, cost expectations, quality standards, and KPIs.
• Apply strong project management discipline to keep learning initiatives organized, measurable, and commercially relevant.

Ideal Profile

• University degree required.
• Relevant training certificates, learning and development qualifications, or facilitation credentials preferred.
• Fluent written and spoken English required.
• Strong curriculum design experience across leadership, sales, customer service, operations, and business capability programmes.
• Good knowledge of competency standards, assessment design, assessment delivery, and capability measurement.
• Experience facilitating programmes for mixed audiences, including senior leaders, managers, frontline teams, and business stakeholders.
• Strong understanding of blended learning, current training methodologies, and creative learning interventions.
• Ability to design and deliver programmes that create lasting performance value for the business.
• Experience in business operations, project management, customer service, sales, relationship management, or commercial training valued.
• Proven ability to deliver confidently to senior or board‑level delegates.
• Strong consulting skills with the ability to understand business problems and recommend practical development solutions.
• High level of analysis, problem solving, and proactive thinking.
• Ability to manage projects within time, cost, and quality constraints.
• Deep understanding of leadership and management development techniques.
• Experience designing proposals and pitching learning solutions to internal or external clients.
• Excellent communication, presentation, facilitation, and stakeholder engagement skills.
• Strong relationship management ability with confidence working across HR, business units, executives, and external partners.
• Advanced IT skills across Word, Excel, PowerPoint, Outlook, and related learning or reporting tools.
• Coaching and mentoring capability.
• Commercial acumen with a clear focus on business success, customer value, and measurable outcomes.
• Self‑starter with strong time management, multitasking ability, and resilience under tight timelines.
• Professional behaviour aligned with values, collaboration, accountability, and continuous improvement.

Skills Set

• Learning and development
• Training and development
• Curriculum design
• Training needs analysis
• Blended learning
• Program facilitation
• Assessment design
• Assessment delivery
• Competency standards
• Leadership development
• Management development
• Sales training
• Customer service training
• Retail training
• Emiratisation development
• Traineeship programmes
• Training calendar delivery
• Customised training programmes
• Learning consulting
• Business solution design
• Training proposal writing
• Client pitching
• Project management
• Learning project delivery
• Stakeholder management
• HR business partnering
• Coaching
• Mentoring
• Training reporting
• Development performance analysis
• Trainer delivery reporting
• Feedback data analysis
• Learning metrics
• Commercial acumen
• Problem solving
• Analytical thinking
• Word
• Excel
• PowerPoint
• Outlook
• Communication skills
• Relationship management

Why Join Us

This role offers the opportunity to shape learning and development impact across a major Retail business in Dubai, United Arab Emirates. The Learning Consultant - Retail L and D will work on meaningful programmes that support business capability, leadership growth, Emiratisation pathways, customer service excellence, sales performance, and operational improvement.

The position is a strong fit for a learning professional who wants to move beyond standard training delivery and operate as a business partner, consultant, facilitator, project lead, and capability builder. It provides exposure to multi‑brand retail operations, senior stakeholders, cross‑functional projects, and commercial learning solutions within a respected regional group.

About the Company

Al‑Futtaim Group is a diversified business group headquartered in Dubai, United Arab Emirates, with operations across automotive, financial services, real estate, retail, and healthcare. Al‑Futtaim Retail manages a large portfolio of international and regional retail brands across the Middle East, Africa, and Asia. The retail division focuses on customer experience, brand growth, operational excellence, and developing people capability across a diverse workforce serving fast‑moving markets.