Boutique Manager (BQM011)

Foreground LLC; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury retail company in Dubai seeks a Boutique Manager to oversee operations and lead a team in delivering exceptional client experiences. This role involves managing the boutique's P&L, ensuring compliance with brand standards, and fostering a culture of excellence. The ideal candidate should have a minimum of 5 years in retail management, with a deep understanding of premium customer behavior. Fluency in English is required, and proficiency in Arabic is essential for this role.

Qualifications

• Minimum 5 years of experience in retail management.
• 2+ years in a managerial position.
• Fluent in English; proficiency in Arabic is a must.

Responsibilities

• Own the full boutique P&L and sales targets.
• Drive the overall client journey and service experiences.
• Lead a team of sales advisors with clarity and consistency.

Skills

Retail management

Leadership

Clienteling strategies

Customer service

Job description

Foreground is partnering with a chocolate house in the UAE to appoint a Boutique Manager to lead the operations of one of the brand locations in Jumeirah area.

This is a key leadership position, responsible for translating the brands heritage into a seamless retail experience. The ideal candidate will combine operational excellence with refined client service standards, leading a team that reflects the sophistication, attention to detail, and commitment to excellence expected of a flagship destination.

Role Overview

The Boutique Manager will serve as the ambassador of the brand within the most visible boutique, responsible for ensuring best-in‑class client experience, overseeing all store functions, and upholding high commercial standards. This role goes beyond routine retail management and demands a leader who embodies the values of luxury, understands regional market nuances, and knows how to nurture a team that performs with pride and precision.

Key Responsibilities

• Own the full boutique P&L, including sales targets, budget planning, and cost control
• Drive the overall client journey, ensuring personalized and memorable service experiences
• Lead a team of sales advisors, supervisors, and support staff with clarity and consistency
• Implement brand directives on visual merchandising, store layout, and seasonal presentations
• Analyze sales data, client behavior, and team performance to inform decision‑making
• Ensure compliance with internal SOPs, safety standards, and loss prevention practices
• Act as the key point of contact for internal departments including merchandising, marketing, and training
• Represent the boutique in management meetings, contributing operational insights and team feedback
• Champion a culture of continuous improvement, staff development, and customer excellence

Candidate Profile

• Minimum 5 years of experience in retail management, ideally with 2+ years in a managerial position
• Demonstrated success in managing boutique teams, clienteling strategies, and luxury sales growth
• Deep understanding of premium customer behaviors, retail trends, and experiential retailing
• Excellent interpersonal and leadership skills; able to inspire, coach, and challenge teams
• Fluent in English; proficiency in Arabic is a must.
• Presentable, articulate, and naturally confident in engaging with high-profile clientele