Bilingual UAE Customer Happiness Champion

Blackstone eIT; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology solutions company in the UAE is looking for a Customer Happiness Specialist to engage with customers and ensure their satisfaction. The ideal candidate will have strong communication skills, experience in customer service, and the ability to provide solutions. Proficiency in Arabic and English is essential. This role is open only to UAE Nationals as part of the company's Emiratization objectives.

Qualifications

• Experience in public-facing roles is essential.
• Familiarity with customer happiness initiatives is a plus.
• The candidate must be a UAE National.

Responsibilities

• Engage with customers via phone, email, and chat.
• Listen to customer feedback and provide solutions.
• Develop strategies to improve customer satisfaction.
• Work with other teams to advocate for customer needs.
• Monitor customer satisfaction metrics and trends.
• Conduct outreach initiatives for customer feedback.
• Create and maintain a knowledge base of customer interactions.

Skills

Strong communication and interpersonal skills

Proven experience in customer service

Ability to work effectively in a high-volume environment

Proficiency in Arabic and English

Job description

A technology solutions company in the UAE is looking for a Customer Happiness Specialist to engage with customers and ensure their satisfaction. The ideal candidate will have strong communication skills, experience in customer service, and the ability to provide solutions. Proficiency in Arabic and English is essential. This role is open only to UAE Nationals as part of the company's Emiratization objectives.