Bilingual Customer Care Agent (Arabic/English)

KONE; Abu Dhabi; On-site; AED 78,000 - 112,000; Full time

Job summary

KONE is seeking a proactive Contact Center Agent based in the UAE, with English and Arabic fluency. The role involves handling alarm and test callouts, inbound queries, and outbound contacts from our Sharjah office, while supporting safety procedures and customer satisfaction initiatives.

Candidate should have a Bachelor’s degree or equivalent, at least two years in customer service, strong communication and IT skills, and a self-driven, organized mindset.

Qualifications

• Bachelor's Degree holder or equivalent.
• Minimum two years of customer service experience.
• Excellent communication, customer management, and IT skills.
• Stress tolerant and detailed focus.
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
• Fluency in English and Arabic is a must.

Responsibilities

• Handle callouts, inbound queries, and outbound calls including alarm and test calls and case registrations.
• Identify safety situations and provide appropriate safety instructions per procedures.
• Support supervisors in following up on open callouts and ensure technicians back-report open jobs.
• Route customers to the right person for non-maintenance requests.
• Receive and resolve queries and complaints and communicate resolutions to customers.
• Identify potential leads from cases and escalate to sales as appropriate.
• Conduct customer satisfaction surveys after calls or projects and assist in campaigns.

Skills

Communication skills

Customer management

IT skills

Stress tolerance

Bilingual English/Arabic

Education

Bachelor's degree or equivalent

Job description

KONE is seeking a proactive Contact Center Agent based in the UAE, with English and Arabic fluency. The role involves handling alarm and test callouts, inbound queries, and outbound contacts from our Sharjah office, while supporting safety procedures and customer satisfaction initiatives.

Candidate should have a Bachelor’s degree or equivalent, at least two years in customer service, strong communication and IT skills, and a self-driven, organized mindset.