Bilingual Customer Care Associate I — Dubai (English/Arabic)

شركة المراعي; Dubai; On-site; AED 36,000 - 48,000; Full time

Job summary

Almarai is hiring a Customer Care Representative I in Dubai, UAE. You will answer phones, reply to emails, and assist customers with questions and issues, ensuring friendly and professional service across channels.

Requirements include a diploma (preferably English or Marketing), 1–2 years’ experience in a similar role, and Fluency in English and Arabic. Strong communication, empathy, and a customer‑oriented approach are essential.

Qualifications

• Diploma, preferably in English or Marketing.
• 1-2 years’ experience in a similar role.
• Spoken English and Arabic required.
• Strong communication and customer-care skills.

Responsibilities

• Answer phones and reply to emails.
• Respond to customer questions and assist with issues.

Skills

Bilingual English/Arabic

Customer care

Communication skills

Empathy

Education

Diploma in English/Marketing

Job description

Almarai is hiring a Customer Care Representative I in Dubai, UAE. You will answer phones, reply to emails, and assist customers with questions and issues, ensuring friendly and professional service across channels.

Requirements include a diploma (preferably English or Marketing), 1–2 years’ experience in a similar role, and Fluency in English and Arabic. Strong communication, empathy, and a customer‑oriented approach are essential.