Bilingual Customer Support Agent – Dubai Retail

AlFuttaim; Dubai; On-site; AED 55,800 - 83,700; Full time

Job summary

AlFuttaim is looking for a Customer Support Agent - Contact Centre in Dubai, UAE. This role requires strong Arabic and English communication skills and involves managing customer interactions across multiple channels including calls and social media.

The ideal candidate will possess a high school diploma, relevant CRM experience, and a commitment to providing exceptional customer service. You will contribute to enhancing the customer journey in a vibrant retail environment.

Qualifications

• High school diploma is required.
• Fluency in Arabic and English is required.
• Experience in a customer support environment is preferred.

Responsibilities

• Handle customer calls, emails, CRM cases, and social media complaints.
• Resolve customer issues with a focus on first call resolution.
• Accurately raise and update customer cases in CRM.

Skills

Customer support

Bilingual communication (Arabic, English)

CRM case management

Analytical thinking

Education

High school diploma

Tools

Excel

Genesys

Job description

AlFuttaim is looking for a Customer Support Agent - Contact Centre in Dubai, UAE. This role requires strong Arabic and English communication skills and involves managing customer interactions across multiple channels including calls and social media.

The ideal candidate will possess a high school diploma, relevant CRM experience, and a commitment to providing exceptional customer service. You will contribute to enhancing the customer journey in a vibrant retail environment.