Customer Service Representative

Almarai - المراعي; Dubai; On-site; AED 56,000 - 84,000; Full time

Benefits offered by this job

Competitive package

Generous leave

Medical coverage

Discretionary bonus

Training and development

Job summary

Almarai seeks a Customer Care Representative I in Dubai to handle phone and email inquiries, address customer questions, and assist with issues. The role requires a diploma and 1–2 years’ experience, with English and Arabic language skills.

The company offers a competitive package, medical coverage, discretionary bonus, and development opportunities. Join a global leader in dairy and food & beverage distribution, contributing to excellent service standards and customer satisfaction in a dynamic,

Qualifications

• Diploma, preferably in relevant stream (English, Marketing).
• 1-2 years’ experience in similar/relevant business.
• Spoken English & Arabic.
• Office administration and working with the general public.

Responsibilities

• Answering phones.
• Replying by emails.
• Responding to customer questions.
• Assisting with customer issues.

Skills

Customer service

Empathy

Negotiation

Assertiveness

Analytical thinking

Numeracy

Education

Diploma in English/Marketing

Job description

Customer Care Representative I | Dubai, UAE

The Company Almarai is the world’s largest vertically integrated dairy and the region’s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.04 billion on sales of SAR 19.57 billion in 2023. For more details, please visit our website – www.almarai.com. An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.

The Role:

To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues.

Qualifications:

• Diploma, preferably in relevant stream (English, Marketing).
• 1- 2 years’ experience in similar/ relevant business.
• Experience of office administration and working with the general public.
• Spoken English & Arabic.
• Competencies such as; Demonstrate a confident, empathetic approach to investigation, negotiation and counselling by telephone. Customer care and communication skills. Able to persuade people. Assertiveness. Honest. Loyal. Good numerate and analytical

Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.

This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.