Customer Service Representative

شركة المراعي; Dubai; On-site; AED 36,000 - 48,000; Full time

Job summary

Almarai is hiring a Customer Care Representative I in Dubai, UAE. You will answer phones, reply to emails, and assist customers with questions and issues, ensuring friendly and professional service across channels.

Requirements include a diploma (preferably English or Marketing), 1–2 years’ experience in a similar role, and Fluency in English and Arabic. Strong communication, empathy, and a customer‑oriented approach are essential.

Qualifications

• Diploma, preferably in English or Marketing.
• 1-2 years’ experience in a similar role.
• Spoken English and Arabic required.
• Strong communication and customer-care skills.

Responsibilities

• Answer phones and reply to emails.
• Respond to customer questions and assist with issues.

Skills

Bilingual English/Arabic

Customer care

Communication skills

Empathy

Education

Diploma in English/Marketing

Job description

Customer Care Representative I | Dubai, UAE

The Company

Almarai is the world’s largest vertically integrated dairy and the region’s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.04 billion on sales of SAR 19.57 billion in 2023. For more details, please visit our website –www.almarai.com.

An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.

The Role:

To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues.

To be successful in this role, you must have the following:

• Diploma, preferably in relevant stream (English, Marketing).
• 1- 2 years’ experience in in similar/ relevant business. Experience of office administration and working with the general public.
• Spoken English & Arabic.
• Competencies such as; Demonstrate a confident, empathetic approach to investigation, negotiation and counselling by telephone. Customer care and communication skills. Able to persuade people. Assertiveness. Honest. Loyal. Good numerate and analytical

Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.

This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.