Bilingual Customer Care Associate I - Dubai

Almarai - المراعي; Dubai; On-site; AED 56,000 - 84,000; Full time

Benefits offered by this job

Competitive package

Generous leave

Medical coverage

Discretionary bonus

Training and development

Job summary

Almarai seeks a Customer Care Representative I in Dubai to handle phone and email inquiries, address customer questions, and assist with issues. The role requires a diploma and 1–2 years’ experience, with English and Arabic language skills.

The company offers a competitive package, medical coverage, discretionary bonus, and development opportunities. Join a global leader in dairy and food & beverage distribution, contributing to excellent service standards and customer satisfaction in a dynamic,

Qualifications

• Diploma, preferably in relevant stream (English, Marketing).
• 1-2 years’ experience in similar/relevant business.
• Spoken English & Arabic.
• Office administration and working with the general public.

Responsibilities

• Answering phones.
• Replying by emails.
• Responding to customer questions.
• Assisting with customer issues.

Skills

Customer service

Empathy

Negotiation

Assertiveness

Analytical thinking

Numeracy

Education

Diploma in English/Marketing

Job description

Almarai seeks a Customer Care Representative I in Dubai to handle phone and email inquiries, address customer questions, and assist with issues. The role requires a diploma and 1–2 years’ experience, with English and Arabic language skills.

The company offers a competitive package, medical coverage, discretionary bonus, and development opportunities. Join a global leader in dairy and food & beverage distribution, contributing to excellent service standards and customer satisfaction in a dynamic,