Bilingual Multichannel Customer Care Specialist

Majid Al Futtaim; Dubai; On-site; AED 66,960 - 100,440; Full time

Benefits offered by this job

Competitive compensation

Opportunities for growth

Supportive team-driven environment

Job summary

Majid Al Futtaim is looking for a Customer Care Representative in Dubai to provide exceptional support across various channels including walk-in, phone, and email. The successful candidate will manage customer inquiries, resolve issues, and contribute to maintaining high service standards in a leading retail environment.

Ideal applicants should have proven customer service experience and strong communication skills in both English and Arabic. A collaborative attitude and digital savviness are also essential. The role offers a competitive salary ranging from 6000 to 9000 AED monthly.

Qualifications

• Proven customer service experience.
• Confident use of CRM and e-commerce systems.
• Ability to follow internal processes consistently.

Responsibilities

• Handle customer inquiries via multiple channels.
• Provide information on products, services, and policies.
• Resolve customer issues effectively.

Skills

Strong verbal and written communication in English and Arabic

Problem-solving and conflict resolution skills

CRM and e-commerce systems proficiency

Team-oriented mindset

Job description

Majid Al Futtaim is looking for a Customer Care Representative in Dubai to provide exceptional support across various channels including walk-in, phone, and email. The successful candidate will manage customer inquiries, resolve issues, and contribute to maintaining high service standards in a leading retail environment.

Ideal applicants should have proven customer service experience and strong communication skills in both English and Arabic. A collaborative attitude and digital savviness are also essential. The role offers a competitive salary ranging from 6000 to 9000 AED monthly.