Bilingual Banking Call Center Agent

Dicetek; Ajman; On-site; AED 33,000 - 56,000; Full time

Job summary

Careers in Ajman is seeking a customer-focused Call Center Agent for our banking client. You will handle inbound/outbound calls, listen actively, document interactions in CRM, and resolve issues to boost satisfaction and retention.

The role requires fluent Arabic and English, previous call center experience, CRM proficiency, and a willingness to work rotating shifts six days a week with a valid visa. This is an on-site position in the United Arab Emirates.

Qualifications

• Fluent in English and Arabic.
• Experience in Call Center or Customer Service, banking preferred.
• Hands-on CRM experience.
• Willing to work rotating shifts six days a week.
• Must hold valid own visa.

Responsibilities

• Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.
• Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.
• Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow-up.
• Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.

Skills

communication

CRM

problem-solving

Job description

Careers in Ajman is seeking a customer-focused Call Center Agent for our banking client. You will handle inbound/outbound calls, listen actively, document interactions in CRM, and resolve issues to boost satisfaction and retention.

The role requires fluent Arabic and English, previous call center experience, CRM proficiency, and a willingness to work rotating shifts six days a week with a valid visa. This is an on-site position in the United Arab Emirates.