Call Center Agent

Dicetek LLC; Ajman; On-site; AED 29,000 - 58,000; Full time

Job summary

Dicetek LLC is seeking customer-focused Call Center Agents to join our banking client. You will handle both inbound and outbound calls, maintaining a professional demeanor to drive customer satisfaction.

You will document interactions in CRM and resolve issues with effective solutions, ensuring accurate records for follow-up. The ideal candidate is fluent in Arabic and English, with experience in customer inquiries and CRM usage, and is willing to work rotating shifts six days a week on a valid

Qualifications

• Experience in a Call Center or Customer Service role, preferably within the banking sector.
• Fluent in Arabic and English.
• Hands-on experience using CRM systems.

Responsibilities

• Handle inbound and outbound calls with professionalism to ensure customer satisfaction.
• Document customer interactions in CRM for accurate records and follow-up.
• Resolve customer complaints by identifying root causes and providing effective solutions.

Skills

Communication

Problem-solving

Bilingual Arabic/English

Tools

CRM software

Job description

Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction Utilize active listening skills to accurately assess customer needs and provide tailored solutions enhancing the customer experience Document customer interactions in detail using CRM software ensuring accurate records for future reference and follow-up Resolve customer complaints efficiently by identifying the root cause and providing effective solutions thus improving retention rates. We are seeking customer-focused Call Center Agents to join our banking client. The ideal candidates should have excellent communication skills, experience handling customer inquiries, and hands-on experience using CRM systems to manage customer interactions and service requests.

Requirements:

• Previous experience in a Call Center or Customer Service role, preferably within the banking sector.
• Must be fluent in Arabic and English.
• Hands-on experience using CRM systems.
• Strong communication, problem-solving, and customer-handling skills.
• Willingness to work on rotating shifts and six days a week.
• Must hold a valid own visa.

SkillscommunicationCRMproblem-solving