Bilingual Banking Call Center Agent (Arabic/English)

Dicetek LLC; Ajman; On-site; AED 29,000 - 58,000; Full time

Job summary

Dicetek LLC is seeking customer-focused Call Center Agents to join our banking client. You will handle both inbound and outbound calls, maintaining a professional demeanor to drive customer satisfaction.

You will document interactions in CRM and resolve issues with effective solutions, ensuring accurate records for follow-up. The ideal candidate is fluent in Arabic and English, with experience in customer inquiries and CRM usage, and is willing to work rotating shifts six days a week on a valid

Qualifications

• Experience in a Call Center or Customer Service role, preferably within the banking sector.
• Fluent in Arabic and English.
• Hands-on experience using CRM systems.

Responsibilities

• Handle inbound and outbound calls with professionalism to ensure customer satisfaction.
• Document customer interactions in CRM for accurate records and follow-up.
• Resolve customer complaints by identifying root causes and providing effective solutions.

Skills

Communication

Problem-solving

Bilingual Arabic/English

Tools

CRM software

Job description

Dicetek LLC is seeking customer-focused Call Center Agents to join our banking client. You will handle both inbound and outbound calls, maintaining a professional demeanor to drive customer satisfaction.

You will document interactions in CRM and resolve issues with effective solutions, ensuring accurate records for follow-up. The ideal candidate is fluent in Arabic and English, with experience in customer inquiries and CRM usage, and is willing to work rotating shifts six days a week on a valid