Call Center Agent

Dicetek; Ajman; On-site; AED 33,000 - 56,000; Full time

Job summary

Careers in Ajman is seeking a customer-focused Call Center Agent for our banking client. You will handle inbound/outbound calls, listen actively, document interactions in CRM, and resolve issues to boost satisfaction and retention.

The role requires fluent Arabic and English, previous call center experience, CRM proficiency, and a willingness to work rotating shifts six days a week with a valid visa. This is an on-site position in the United Arab Emirates.

Qualifications

• Fluent in English and Arabic.
• Experience in Call Center or Customer Service, banking preferred.
• Hands-on CRM experience.
• Willing to work rotating shifts six days a week.
• Must hold valid own visa.

Responsibilities

• Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.
• Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.
• Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow-up.
• Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.

Skills

communication

CRM

problem-solving

Job description

Job Description

Roles & Responsibilities

• Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.
• Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.
• Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow-up.
• Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.

Desired Candidate Profile

• We are seeking customer-focused Call Center Agents to join our banking client. The ideal candidates should have excellent communication skills, experience handling customer inquiries, and hands‑on experience using CRM systems to manage customer interactions and service requests.

Requirements

• Previous experience in a Call Center or Customer Service role, preferably within the banking sector.
• Must be fluent in Arabic and English.
• Hands‑on experience using CRM systems.
• Strong communication, problem‑solving, and customer‑handling skills.
• Willingness to work on rotating shifts and six days a week.
• Must hold a valid own visa.

Skills

• communication
• CRM
• problem-solving