Benefits & Client Success Manager (Remote)

Bayzat; Dubai; Hybrid; AED 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work setup

Meritocracy-driven growth

Collaborative culture

Job summary

A leading HR and insurance solutions company in Dubai is seeking a Service Account Manager to oversee client escalations and ensure satisfaction. This role requires 2+ years of client-servicing experience, with a focus on medical insurance. Responsibilities include managing claims, training clients on the Bayzat platform, and organizing wellness events. The ideal candidate is proactive, organized, and skilled in communication. The position offers a meritocratic culture with opportunities for growth and flexibility in work arrangements.

Qualifications

• 2+ years of experience in a client-servicing or account management role, medical insurance experience mandatory.
• Strong organizational and detail orientation.
• Excellent time-management and prioritization abilities.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a proactive approach.
• Ability to build strong relationships with stakeholders, including mid-level executives.
• Empathy and adaptability to high-stress environments.

Responsibilities

• Manage day-to-day escalations related to claims, endorsements, pre-approvals, and client requests.
• Communicate effectively with clients using their preferred style.
• Handle grievance and complaint management with key stakeholders.
• Support Strategic Account Managers in the account retention cycle.
• Ensure TAT adherence across operations for claims and endorsements.
• Conduct platform and employee benefits training.
• Organize wellness events for clients.

Skills

Client servicing skills

Organizational skills

Time management

Verbal communication

Written communication

Problem-solving

Relationship building

Empathy

Adaptability

Job description

A leading HR and insurance solutions company in Dubai is seeking a Service Account Manager to oversee client escalations and ensure satisfaction. This role requires 2+ years of client-servicing experience, with a focus on medical insurance. Responsibilities include managing claims, training clients on the Bayzat platform, and organizing wellness events. The ideal candidate is proactive, organized, and skilled in communication. The position offers a meritocratic culture with opportunities for growth and flexibility in work arrangements.