Client Success & Implementation Specialist

Zopreneurs; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

A software solutions company based in Dubai is seeking a Customer Success Associate. The role involves liaising with clients to ensure successful product implementation, providing information on services, and conducting training. Responsibilities also include managing client relationships, performing monthly visits, and conducting User Acceptance Testing. Ideal candidates should possess strong skills in project management and business process mapping, while working Monday to Saturday from 8 am to 5 pm.

Responsibilities

• Liaise with the technical team for product implementation updates.
• Communicate daily with clients about product progress.
• Act as the client representative to ensure value from the product.
• Respond to client queries promptly and professionally.
• Provide clients with information about products and services.
• Train clients on the product during handover.
• Conduct User Acceptance Testing (UAT) after implementation.
• Perform on-site visits to clients.
• Maintain long-lasting relationships with clients.
• Visit clients monthly and resolve queries to develop new business.

Skills

Business process mapping

Project scoping & requirements gathering

Project management

Understanding of Business Applications (CRM, Books, Campaigns, Analytics)

Job description

A software solutions company based in Dubai is seeking a Customer Success Associate. The role involves liaising with clients to ensure successful product implementation, providing information on services, and conducting training. Responsibilities also include managing client relationships, performing monthly visits, and conducting User Acceptance Testing. Ideal candidates should possess strong skills in project management and business process mapping, while working Monday to Saturday from 8 am to 5 pm.