Service Account Manager

Bayzat; Dubai; On-site; AED 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work setup

Meritocracy-driven growth

Collaborative culture

Job summary

A leading HR and insurance solutions company in Dubai is seeking a Service Account Manager to oversee client escalations and ensure satisfaction. This role requires 2+ years of client-servicing experience, with a focus on medical insurance. Responsibilities include managing claims, training clients on the Bayzat platform, and organizing wellness events. The ideal candidate is proactive, organized, and skilled in communication. The position offers a meritocratic culture with opportunities for growth and flexibility in work arrangements.

Qualifications

• 2+ years of experience in a client-servicing or account management role, medical insurance experience mandatory.
• Strong organizational and detail orientation.
• Excellent time-management and prioritization abilities.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a proactive approach.
• Ability to build strong relationships with stakeholders, including mid-level executives.
• Empathy and adaptability to high-stress environments.

Responsibilities

• Manage day-to-day escalations related to claims, endorsements, pre-approvals, and client requests.
• Communicate effectively with clients using their preferred style.
• Handle grievance and complaint management with key stakeholders.
• Support Strategic Account Managers in the account retention cycle.
• Ensure TAT adherence across operations for claims and endorsements.
• Conduct platform and employee benefits training.
• Organize wellness events for clients.

Skills

Client servicing skills

Organizational skills

Time management

Verbal communication

Written communication

Problem-solving

Relationship building

Empathy

Adaptability

Job description

Service Account Manager

Company: Bayzat

Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the insurance sector, we are committed to empowering every company to create a remarkable workplace by supercharging people processes and payments.

As one of the MENA region's fastest‑growing scale‑ups, Bayzat is celebrated for its innovative product offerings, backed by over 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE‑based startup and supported by leading VCs such as Mubadala and Point72 Ventures, we are among the best‑funded HRTech scale‑ups in the region.

Our culture is principle‑driven, merit‑based, and authenticity‑centric. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and constantly striving for success. Our culture inspires continuous learning and excellence, allowing you to work with and be inspired by some of the brightest minds in the industry.

Some High‑impact Responsibilities You Will Be Entrusted With

• Efficiently manage day‑to‑day escalations pertaining to claims, endorsements, pre‑approvals, and other client requests.
• Communicate effectively with clients using a client‑preferred style, employing attentive listening, questioning, and critical thinking.
• Handle grievance/complaint management and proactively work with key stakeholders to devise resolutions.
• Consistently support Strategic Account Managers in the account retention/renewal cycle.
• Ensure TAT adherence across the operations team for endorsements, claims, pre‑approvals, etc.
• Conduct Bayzat platform and employee benefits training to drive utilization.
• Organize and coordinate wellness events for clients.

What You Will Need To Have

• 2+ years of experience in a client‑servicing or account management role (medical insurance experience is mandatory).
• Strong organizational skills and detail‑orientation.
• Excellent time‑management and prioritization abilities.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills with a proactive approach.
• Ability to build strong relationships with internal and external stakeholders, including mid‑level executives.
• Empathy and adaptability to high‑stress/pressure environments.

Whats In It For You

At Bayzat, we build an environment where high achievers thrive. You’ll work alongside some of the hungriest, most driven people you’ll ever meet, in a place that rewards performance, not politics.

Heres What You Can Expect

• Meritocracy at its core: Your value creation and impact define your growth, not titles or tenure.
• Freedom to shape your path: We support cross‑functional moves and growth transitions when you drive value.
• Real feedback culture: Feedback is coaching—empowering you to find your own answers and elevate your game.
• Barrier‑free collaboration: Impact matters more than hierarchy. If you can create value, you’ll have a seat at the table—even with the CEO.
• Accelerated growth: Fast‑track opportunities for top performers; no artificial limits.
• Flexible work setup: Remote and hybrid options designed around performance.
• Inclusive culture: Regular company‑wide all‑hands, OKR tribe meetings, and annual awards that celebrate real impact.

This isn’t for everyone — but if you want to be pushed, inspired, and rewarded for what you deliver, welcome to Bayzat.