Customer Success Manager — AI-Driven CX for Enterprise

Apport Software Solutions Private Limited; Dubai; On-site; AED 111,600 - 167,400; Full time

Benefits offered by this job

Accelerated Career Growth

Supportive Culture

Challenging Work Environment

Job summary

A leading software solutions company in Dubai is seeking a Customer Success Manager to enhance customer relationships and ensure client satisfaction. The role involves supporting customer accounts, overseeing onboarding and growth strategies, and collaborating with various teams to address customer needs. Candidates should have 2-3 years in Customer Success or Account Management, excellent communication skills, and experience with CRM tools. This position offers accelerated career growth and a supportive work culture.

Qualifications

• 2-3 years of experience in Customer Success or Account Management.
• Strong experience managing mid-market or enterprise customers.
• Customer-focused mindset with a positive and proactive attitude.

Responsibilities

• Support assigned customer accounts and ensure satisfaction.
• Own key strategic customer accounts and oversee growth.
• Collaborate with Product and Engineering teams for feedback.

Skills

Customer Success

Account Management

Communication Skills

Analytical Skills

CRM Tools

Tools

Salesforce

HubSpot

Zendesk

Job description

A leading software solutions company in Dubai is seeking a Customer Success Manager to enhance customer relationships and ensure client satisfaction. The role involves supporting customer accounts, overseeing onboarding and growth strategies, and collaborating with various teams to address customer needs. Candidates should have 2-3 years in Customer Success or Account Management, excellent communication skills, and experience with CRM tools. This position offers accelerated career growth and a supportive work culture.