Strategic Account Manager

Bayzat; Dubai; On-site; AED 167,400 - 245,520; Full time

Benefits offered by this job

Generous compensation

Flexible remote/hybrid options

Inclusive culture

Growth opportunities

Job summary

A leading HRTech company is seeking a Strategic Account Manager in Dubai. This role involves managing client relations, ensuring high performance on KPIs, and delivering outstanding customer service. The ideal candidate should have over 3 years of experience in client retention, preferably in group health insurance, and possess excellent communication skills. The company promotes a meritocratic and inclusive culture with flexible working arrangements.

Qualifications

• Over 3 years of experience in client retentions, including group health insurance.
• Strong relationship building with internal and external stakeholders.
• Excellent verbal and written communication skills.

Responsibilities

• Achieve KPIs each quarter.
• Manage account retention and renewal lifecycle efficiently.
• Deliver world-class customer service continuously.

Skills

Client retention experience

Relationship building

Verbal and written communication

Critical thinking

Problem-solving

Organizational skills

Emotional resilience

MS Office

Tools

Salesforce

Job description

Strategic Account Manager (UAE)

Join Bayzat and make an impact as a Strategic Account Manager in the UAE.

Company Overview

Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, Bayzat empowers every company to create a remarkable workplace by supercharging people processes and payments.

As one of the MENA region’s fastest‑growing scale‑ups, Bayzat celebrates innovative product offerings backed by over 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE‑based startup and supported by leading VCs like Mubadala and Point72 Ventures, Bayzat is among the best‑funded HRTech scale‑ups in the region.

Our culture is paramount. Bayzat is a principle‑driven, merit‑based organization where authenticity, collaboration, and unpretentiousness thrive. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and constantly striving for success.

Responsibilities

• Consistently achieve KPIs each quarter.
• Execute all phases of the account retention/renewal lifecycle.
• Develop and deliver world‑class customer service on an ongoing basis.
• Educate and train existing and new potential customers on insurance products, mechanics, and regulatory requirements.
• Collaborate with cross‑functional teams to optimize efficiency and improve customer service.
• Efficiently manage day‑to‑day servicing and operations (policy renewals, endorsements, claims, pre‑approvals, escalations).
• Onboard customers to the Bayzat platform while also monitoring and driving utilization.
• Proactively build and maintain good working relationships with all key stakeholders (internal and external).
• Effectively manage and develop your assigned Senior Strategic Account Manager.

Qualifications

• Over 3 years of experience in client retentions (at least 2 years of group health insurance experience is a must).
• Relationship building with both internal and external stakeholders (C‑suite, upper and mid‑level executives).
• Excellent verbal and written communication.
• Strategic and critical thinking.
• Commercial acumen and problem‑solving.
• Obsessively organized and detail‑oriented (excellent at prioritization).
• High level of emotional resilience and empathy.
• Technical Skills: Intermediate MS Office (Salesforce skills preferable).

Benefits

Bayzat rewards high performers with generous compensation, flexible remote/hybrid options, inclusive culture, and real growth opportunities.

What You Can Expect

• Meritocracy at its core: Your value creation and impact define your growth, not titles or tenure.
• Freedom to shape your path: We support cross‑functional moves and growth transitions when you drive value.
• Real feedback culture: Feedback is coaching — empowering you to find your own answers and elevate your game.
• Barrier‑free collaboration: Impact matters more than hierarchy. If you can create value, you’ll have a seat at the table — even with the CEO.
• Accelerated growth: Fast‑track opportunities for top performers; no artificial limits.
• Flexible work setup: Remote and hybrid options designed around performance.
• Inclusive culture: Regular company‑wide all‑hands, OKR tribe meetings, and annual awards that celebrate real impact.

This isn’t for everyone — but if you want to be pushed, inspired, and rewarded for what you deliver, welcome to Bayzat.