Batch Operations Specialist (Hybrid)

Sopra Banking Software; Dubai; Hybride; AED 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

Annual leave 25 days

Pension contribution 6%

Employee share scheme

Private medical insurance

Critical illness cover

Health cash plan

Summer social budget

Résumé du poste

Sopra Banking Software in Dubai is seeking an IT Operations professional to schedule, monitor and optimize batch jobs across customer systems. You will manage workloads, implement changes, and ensure production readiness while collaborating with regional teams to meet SLAs.

The role offers a hybrid work model and exposure to diverse financial IT environments. The ideal candidate will have experience in IT Operations, strong communication, and meticulous attention to detail, with flexible

Qualifications

• Experience in an IT Operations role.
• Able to manage own workload.
• Flexible to work on a rolling rota.
• Strong verbal and written communication skills.

Responsabilités

• Schedule and monitor automated batch jobs.
• Set up new schedules and changes for customer activity and projects.
• Monitor workload using Service Management tools.
• Resolve, progress, or escalate calls in line with SLAs.
• Configure and define customer batch jobs using Batch Scheduling Systems.
• Assist in the transition from testing to production support mode.
• Adhere to company change processes for customer system modifications.
• Collaborate with other Sopra teams based on workload requirements.

Connaissances

IT Operations

Workload management

Rolling rota

Attention to detail

Communication skills

Problem-solving

Description du poste

Sopra Banking Software in Dubai is seeking an IT Operations professional to schedule, monitor and optimize batch jobs across customer systems. You will manage workloads, implement changes, and ensure production readiness while collaborating with regional teams to meet SLAs.

The role offers a hybrid work model and exposure to diverse financial IT environments. The ideal candidate will have experience in IT Operations, strong communication, and meticulous attention to detail, with flexible